My Manager - How employees feel about and communicate with their direct manager
The quality of direct line management really impacts engagement, after all the latest stats suggest that 7 out of 10 people leave their manager and not their organisation.
Great managers should be selling the direction and vision of the organisation, helping others see how their role impacts the bigger picture, ultimately influencing the factor My Company. Good Managers recognise the importance of growing and developing their people, which means the My Manager factor also has a significant impact on the factor Personal Growth.
When it comes to My Team, great managers build great teams, but world class managers also focus on connecting teams throughout the organisation. Managers can heavily influence the Wellbeing factor by helping to positively restore a work/life balance, managing employee workload and recognising that employees have a life outside of work


DCH's first staff conference saw all their staff from Devon and Cornwall come together to celebrate their successes, embed their values, understand their aims and contribute to a variety of workshops. Launched by their group management team on a selection of percussion instruments, including a step ladder, drumming everyone into the auditorium, it was apparent from the start that this was a different sort of event reflecting the growth, ambition and aspiration of DCH. Their key note speaker, John Bird, founder of the Big Issue, struck a chord with many, talking about the importance of each person's contribution to an organisaiton and, of course, reflecting the social ethos of their own company.
DCH recognises that the engagement and commitment of skilled and enthusiastic staff is absolutely essential to the achievement of their group strategy and the long term success of DCH. They want to be a high achieving employer that people aspire to join, enjoy working for and where all staff feel recognised and rewarded for their contribution. Their reward strategy outlines the core principles that will shape their pay structures, benefits, terms and conditions together with associated initiatives. To attract skilled and enthusiastic staff and to motivate everyone in the group in supporting achievement of group strategy, its aims and values.


Regular, and whenever necessary, daily meetings are held to discuss objectives, progress and obstacles. Underlying these meetings is the philosophy that it is the managers' responsibility to ensure that their reports have the best possible environment in which to succeed. Notice is also taken of individual working preferences and where possible these are accommodated. The current flexi time policy was a direct result of manager feedback and a desire by the company to accommodate individual preferences. The company ethos is to demonstrate how they are all working towards a common goal and how all the various working parts are vital to the overall success. Informally, managers are encouraged to hold informal sessions with their team or individuals within the team if they see any signs of under performance or symptoms of any kind of problems and difficulty.
All staff have flexi-time options and just have to be in the office for the core hours of 10.00am-4.00pm. Other than that, staff can come in as early as 8.00 am and stay as late as 6.00pm as long as they do a minimum of their allocated 7 hours per day for their 35 hour week. Any type of medical appointment i.e. doctor/dentist are also no issue with staff just asked to make up the time missed into their work schedule.


Employees are rewarded for their efforts through their release and end of project parties which are used to celebrate achievements as well as thank the entire groups who have committed huge time and effort into getting a job done and done right for their clients and partners.
All staff are offered the option to enrole in PruHealth Vitality scheme as part of their private medical offering. This scheme provides members with a wealth of wellbeing information and offers them rewards in the form of cash bonuses and discounts for engaging with it. It also subsidises gym membership and schemes such as 'Fitbug' to promote exercise. They have also turned a currently empty office space into a relaxation lounge where people can rest, read, eat, or just chat. It is basically made up of bean bags and second hand couches that people can nest into for times when they need to be out of a strict office environment.


As an organisation Cooper Lomaz have a very strong commitment to employee development, encouraging promotion from within, taking risks to give staff new opportunities and investing generously in training. One of the clearest indicators of this is the Sales Director and the Operations Director both of whom started their careers at Cooper Lomaz as consultants and have achieved director status in as little as 5 years. Progression is based on merit rather than length of service and Cooper Lomaz are constantly reviewing their staff to see what their next step could be. Last year 38% of their staff received a promotion. Much of this progression is achieved by mentoring and whenever they identify a rising star they will buddy them up with someone already in the role they are aspiring to. Cooper Lomaz run internal training on sales, recruitment and management topics, and have training boards in both offices where anyone can sign up to offer training on a given topic or to request it. They also invest in external training, and currently have staff working through their CIPD and taking Prince 2.
As an organisation Cooper Lomaz have a very strong commitment to employee development, encouraging promotion from within, taking risks to give staff new opportunities and investing generously in training. One of the clearest indicators of this is the Sales Director and the Operations Director both of whom started their careers at Cooper Lomaz as consultants and have achieved director status in as little as 5 years. Progression is based on merit rather than length of service and Cooper Lomaz are constantly reviewing their staff to see what their next step could be. Last year 38% of their staff received a promotion. Much of this progression is achieved by mentoring and whenever they identify a rising star they will buddy them up with someone already in the role they are aspiring to. Cooper Lomaz run internal training on sales, recruitment and management topics, and have training boards in both offices where anyone can sign up to offer training on a given topic or to request it. They also invest in external training, and currently have staff working through their CIPD and taking Prince 2.


The organisation seeks to enhance the wellbeing of employees through access to a number of events such as fitness clubs, shopping events etc. on the business park. They also have an employee assistance programme, a bike to work scheme and an internal coach.
Clearswift seeks to reward employees for their efforts in a variety of ways. They offer total rewards statements, pay reviews, pay benchmarking and recognition awards. One example which has been particularly effective is Hero of the Month and Presidents Club.

At CIPD they firmly believe in the correlation between employee engagement and employee wellbeing. They hold health and wellbeing events twice yearly where they engage with the community and invite local businesses offering complimentary taster sessions for their products and services. This ensures staff have the opportunity to focus on their personal well-being both inside and outside of the workplace. These days are well attended by a cross section of staff as they work hard to provide something for everyone. Alongside this, they also arrange free of charge influenza vaccinations for all staff who wish to have them on site and offer staff eye care vouchers. Another aspect of how they try to enhance the wellbeing of their employees is by offering all staff every day a free lunch. These are freshly made on site and very balanced and varied.
Our Values are Purposeful, Agile, Collaborative, Expert (PACE) and the Senior Management Team role model these by setting clear direction for their teams, meeting regularly with their teams and direct reports, seeking feedback and input on a range of organisational activities including on their own behaviours and being accessible. For example, the senior team meet every month with their direct reports to discuss strategic priorities and get input and then cascade these discussions to the wider business and their commitment to digital developments is led from the top and promotes agility. On a daily basis, senior directors promote a non-hierarchical and friendly culture by interacting with staff at all levels, eating in the staff café, walking around the building to speak to people and participating in online staff chats.


In line with their company vision, mission and values, they have developed the monthly 'Value Champion Award' which can be for an individual or a team. The latest award was given to a cross discipline team of individuals for their sterling efforts in implementing their new account; Houses of Parliament. They received fantastic feedback from the client about the way in which they worked together and demonstrated the value that the Chambers brand portrays. Each staff member was given a £50 voucher, an award and dinner with the CEO. Their pictures now take pride of place on the 'Value Champion' board on the company wall - alongside previous Value Champions. At the bi-annual staff conferences, staff are recognised and rewarded across a wide range of disciplines and categories for work ethics, performance and going that extra mile.
The CEO, owner holds quarterly breakfast meetings with pre-selected staff which change for each event, so they can share ideas, be recognised etc. The CEO has an open door policy and all senior management work in their respective areas in an open plan office amongst their teams which creates an environment of sharing and invaluable discussion. The COO asks for feedback, news and ideas for the monthly company update which goes out electronically to all staff.


Accessibility to the executive and senior management is seen as essential to the culture within Calyx. As such, none of the executive or senior management have their own office. Everyone works together in one open plan environment. All senior management are expected to attend social events with staff. Staff are actively encouraged by the CEO to seek out and question management about decisions or issues that they want better to understand. The reward scheme, which is agreed by the executive team, is based on which member of staff has best demonstrated the values of the company.
Accessibility to the executive and senior management is seen as essential to the culture within Calyx. As such, none of the executive or senior management have their own office. Everyone works together in one open plan environment. All senior management are expected to attend social events with staff. Staff are actively encouraged by the CEO to seek out and question management about decisions or issues that they want better to understand. The reward scheme, which is agreed by the executive team, is based on which member of staff has best demonstrated the values of the company.


At BrightHouse, they recognise that the talent and diversity of their people is the foundation of their success, so they are committed to helping all colleagues develop their personal and professional skills in order to bring out their strengths. With their vision to be an employer of choice, it goes without saying that their people are the masters of their own destiny. Supported by us, they can drive their own learning, their own development and their own career. From day one, BrightHouse treat all colleagues as individuals. They ensure that their induction programme offers a comprehensive introduction to their role and how they fit within their business as a whole. To equip colleagues with the right learning and development at the right time, BrightHouse offer a range of learning opportunities.
There is a tangible commitment by Leo McKee, the Chief Executive to be visible across the organisation. He has visited every Brighthouse store. He spends at least one day every week visiting stores, service centres and distribution centres, thereby ensuring he has a chance to regularly meet colleagues and customers and find out more about them and their families. The entire senior management team follow similar principles to ensure they are visible to the teams and functions they head up. All managers are encouraged to operate the principle, ‘don't say something to someone over email if it can be done over the phone, or over the phone if it can be done in person'. Senior Managers lead by example, keep the Green Sheet with them at all times and seek to treat others as they would like to be treated. On the Green Sheet there is a section ‘Four words or phrases Senior Managers should learn'. They are: please, thank you, I'm sorry – it's my mistake and I don't know.


Demonstrably, the senior management team are seen to work well with one another, treating all individuals with respect, whether they are members of the company, suppliers or customers, striving to achieve high levels of customer service. They recognise that they are part of a larger business organisation through their willingness to engage and share information with other managers in the group, being seen to be flexible and adaptable to changing business priorities and pressures.
HR at Botanix issued in August 2014 a reward statement to show all employees what benefits they can take advantage of. Each year Botanix has a financial advisor come in to ensure all employees are aware of the advantages of joining the Botanix Pension, and if applicable receive advice from them on their personal circumstances. When new joiners start as part of the induction, HR ensure they are aware of Botanix benefits package and encourage sign up soonest.
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