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Personal Growth - How employees feel about training and their future prospects
When it comes to Personal Growth, focusing on providing growth and development opportunities will make people feel invested in as individuals, so are more likely then to feel better about the Fair Deal factor.
UKCloud is committed to supporting employees' development, ensuring that it is tailored towards each staff member's specific ambitions and career path. A buddy system for new recruits provides a career mentor for people as they embark on a five-week programme of on-the-job training.
Colleagues found new and interesting virtual ways to use their social budget – £75 per head every quarter – while operating remotely. UKCloud believes this initiative has been pivotal in helping to maintain strong team interaction during a challenging year.
A Health and Wellbeing Week in January 2021 promoted practical strategies for feeling better. Senior leaders got behind the initiative, encouraging staff to exercise during the cold winter months. They have also been active in continuing to break down the stigma associated with mental health.
Every second Wednesday, staff have the afternoon off to work on personal development projects alone or in groups. They show off their projects in a regular video series and monthly newsletter. Each employee also has £300 to spend on courses and resources on the online learning platform Learnably, launched in December 2020.
One of the lessons of lockdown was that the more people communicated outside their day job, the more productive collaborations they had on important projects. Mediatonic recognised its teams had different rhythms and stopped organising fun events such as quizzes and tea breaks in favour of empowering groups to host events of their own design.
Mediatonic is a founding partner for Safe in Our World's new campaign, #LevelUpMentalHealth, which seeks to unite the gaming industry to support both players and developers who may be struggling silently with their mental health. The company has also set aside money to support two charities fighting racial inequality in the UK.
Thrive Homes switched quickly to being a remote business last March. The Chief Executive, Elspeth Mackenzie, took to the internal social network OneThrive to provide business updates and advice on public health guidelines. Workplace by Facebook was also used to keep staff informed.
The Lumina Spark programme is used to develop people's understanding of themselves and others. It provides tools to constructively share, challenge, debate and give feedback, and to enhance emotional intelligence when interacting with colleagues and customers. Managers draw on its insights in the growth of their teams.
Inspired by a two-minute video from New Zealand prime minister Jacinda Ardern, managers took part in a 15-second challenge, #PrideinThrive. Each of them filmed themselves talking about what they were most proud of and grateful for. The clips were posted on the firm's internal social network.
Employees at all levels are passionate about what they do. They are committed to helping people reach their goals and expanding career opportunities through learning, and nurture the company's ethos – achieving excellence, inspiring, developing talent and collaborating for success – through every project.
With access to The Skills Network's portfolio of more than 100 distance learning courses, employees have plenty of opportunities to learn and grow. All staff are encouraged to work towards a qualification relevant to their post and some take further courses for professional and personal development.
A Pilates instructor delivered sessions to employees via Zoom to help people improve their posture while sitting at a desk for long periods due to home working. The Skills Network has sent out a Wellbeing newsletter to remind people of their entitlements under the employee assistance programme, and courses about mental health.
The Howard de Walden Estate promotes training and development within the wide-ranging roles in the property company, including tiers of management. Support is also available for further education where applicable to the role and the individual employee.
Daily and weekly meetings kept teams bonded in the past year using cloud technology that the company already had in place. Team members also got together online to boost morale with virtual cocktail evenings and a book club.
A personal trainer kept employees on their toes with weekly workouts, recipes and advice for staying healthy during lockdown. Excellent health benefits for staff at The Howard Walden Estate include 24-hour access to mental health advisers.
Team leaders at the Hanley are measured against the six characteristics the society believes define good people management: to engage, motivate, develop, empower, coach and drive. Manager – and staff – behaviour is rated during the annual appraisal process that links into performance-related pay reviews.
The Hanley, which enjoys a low rate of staff turnover, says it is small enough to ensure everyone is treated as individuals, equally and without discrimination. It utilises blind recruitment, which eliminates personal identification details, but this year nonetheless refocused to start attracting future candidates from more diverse backgrounds.
Employees have individual development plans that are reviewed on a regular basis to ensure the relevant training and support is provided. The society assesses high potential by way of an in-house High Potential Trait Indicator tool, and it has succession plans in place as people move up the ladder.
The Grand Recognition Incentive Scheme rewards those exceptional effort with Grands which can be exchanged for 35 different treats including cinema tickets, champagne, afternoon tea and dinner. Every six months those earning 50 Grands are entered into a draw to win an all-expenses paid two night break, normally abroad.
The Grand has introduced an apprenticeship programme across the business and has also launched a range of other development schemes including a Management Academy and a Food and Beverage Academy. More than 50 staff have moved into new roles or been promoted each year for the last four years.
The hotel's Green & Grand philosophy is driven by the hotel's Think Green team. Eco friendly initiatives include sustainably sourced coffee beans and using recycled products from bed throws made from old bottles to balcony furniture made from ice cream and milk cartons diverted from landfill sites.
The senior management team is committed to a leading-from-the-front approach. Covid-19 saw an increased focus on employee safety, with team leaders regularly consulting with staff, encouraging feedback, and following through on initiatives that drive safety in the workplace.
Career progression has continued despite lockdowns and the Coaching Inn's Innspire app promoted such development. Skills training takes place internally and externally through online courses, video tutorials and tailored team-member communication. Face-to-face coaching was actually enhanced by delivering it in smaller groups.
The company has continued to support industry-specific charities such as Hospitality Action and Only a Pavement Away (OAPA), with fundraising and by promoting awareness of their causes. Coaching Inn CEO Kevin Charity waited on tables for the day at an OAPA function, along with other business leaders in the industry.
The company has introduced an official development scheme, called #TrainToGain, which is founded on a philosophy of self-development and empowers staff to take ownership of their progression. It will support employees working towards industry qualifications as well as continuous professional development activities.
At Christmas, the elves from the Source Community Team asked all staff what was top of their Christmas wish lists, then wrapped the presents – valued at up to £100 each – and delivered them by courier. Staff posted videos and photos of themselves opening and enjoying the gifts.
Source has introduced a “Me Day” that can be taken spontaneously by staff to boost their mental wellbeing by recharging or relaxing. The day does not count as sick leave, and was promoted to employees even while they were working from home.
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