Personal Growth - How employees feel about training and their future prospects
When it comes to Personal Growth, focusing on providing growth and development opportunities will make people feel invested in as individuals, so are more likely then to feel better about the Fair Deal factor.


The staff at Weber Shandwick held an off-site panel discussion with all staff, which involved Senior Management attending the event to do a live Q & A and showcase their favorite campaigns. This allowed the Senior Management team to transfer their knowledge and speak to all employees across all the different practices as to why they believed the campaign of their choice was their favorite. With Digital being one of our transformational pillars within the organisation, the company launched the Digital University which all employees are encouraged to attend, allowing employees to stay up to date with current and up and coming digital trends and skills that they can apply to their roles.
Weber Shandwick have provided a comprehensive learning and development program via a blended learning approach comprising classroom instruction, webinars and online delivery, self-directed learning, on-the-job training and external development support. As an integral part of their Employee Value Proposition, they are providing a variety of training in more flexible ways to meet the unique needs of employees, with 24/7 availability. This year Weber Shandwick launched the Digital University – where Digital experts host training, with curriculums to teach employees at all levels community management skills, content development, social crisis management etc. In addition, weekly updates keep employees up to date with trends and developments in the Digital arena, whilst weekly picks from the company's e-learning platform advises their people on pertinent up-to-the minute training ideas. In addition, the company host fortnightly talks. Weber Shandwick also launched podcasts with inspirational speakers from well-known digital leading companies. In addition, there are workshops on pitching, creativity, digital, strategy, analytics and communications, along with the company's rolling ‘key skills' training covering subjects such as line management, negotiation and writing skills, project management and a suite of finance/commercial skills courses, open to all employees.
All new joiners at Weber Shandwick are invited to attend a bi-monthly CEO breakfast which provides a full overview on the company including its history, details on the vision, mission and values, the company future goals, leadership team, clients and global network. The CEO gives all attendees the opportunity to ask any questions they wish. There is a company induction too, where HR take all new joiners through the company's approach to people encompassing Weber Shandwick's learning and development ethos and programmes, appraisals, career paths and how to get career support.


The company are approached on a regular basis for overnight stays/dinners for charity raffles & prizes. In the past year, they have supported Hospitality Action, Action Against Hunger, Amar International, NSPCC, CRY, Great Ormond Street, UNICEF and The Royal Hospital for Neuro Disability to name but a few. They currently work with Street Smart at Grain Store and Sleep Smart at the hotels; they add £1 to every bill, which in turns goes to the charity. A MacMillan Cancer Day was held at one of the local hairdressers, they happily provided the cocktails and team to serve them! They work with Global Generation at Grain Store and purchase all the edible plants & herbs through them, this is in line with their sustainability policy.
The company are proud to say that over 60% of Senior Management team have been with them for 5 years or more! This is a true testament to belief in retaining and developing their own talent. Manager development begins with an introduction to the company; within their first year they are invited to join one of the bi-annual events with One Thought, this builds on the culture of making sure people are happy and helping them maintain a great state of mind. If they create an environment in which our team feel content and free of stress, everything else slots into place; that's when the magic happens! They hold quarterly succession planning meetings with the General Managers to ensure continuous identification where they need to develop Managers. They offer a library of training courses both internally and externally. In the last year, they have run Master classes to help build the skills and confidence ofmanagers, these have included a Fourth Master Class, Show me the Tools, A day in the Life (2 days training programme).
The company are approached on a regular basis for overnight stays/dinners for charity raffles & prizes. In the past year, they have supported Hospitality Action, Action Against Hunger, Amar International, NSPCC, CRY, Great Ormond Street, UNICEF and The Royal Hospital for Neuro Disability to name but a few. They currently work with Street Smart at Grain Store and Sleep Smart at the hotels; they add £1 to every bill, which in turns goes to the charity. A MacMillan Cancer Day was held at one of the local hairdressers, they happily provided the cocktails and team to serve them! They work with Global Generation at Grain Store and purchase all the edible plants & herbs through them, this is in line with their sustainability policy.


Communication is top of the agenda at Thomas, and they have invested a lot of time and effort in ensuring it is of the highest quality. The monthly forums from the CEO and a guest speaker ensure that every employee is fully aware of what is going on across the business, and offers the opportunity for them to respond to the message. The company encourages cross-functional working as regularly as possible at Thomas. Projects usually involve employees from a variety of departments, ensuring that they are working as one team towards a collective goal, and creating an environment of collaboration. Groups such as the product lifecycle group, a committee focusing on the development of new products, bring representatives from across the business together to encourage innovation and dynamism. The company also hold monthly social events, which recently have included an evening at Windsor race course, paintballing, bowling, and a quiz night. These socials are chosen by employees, and help the company to further foster the team environment.
At Thomas, they practice what they preach, they are in the business of developing people, and this is also our number one focus with employees. The people development programme, My Thomas Development, uses assessments to support the development of their employees, and ensures that managers are consistently holding 1-1 meetings and reviews. The company offer secondments with other departments or international partners, fund external training, and runt their own internal training courses, which are created in response to development needs. A whopping 25 of the 118 employees have been promoted this year alone, which is testament to the quality of the development programme.
The company values were created through an exercise at the company-wide conference at the beginning of 2014. The company elicited from staff personal values that were common to the majority of employees and used those as a basis for re-writing their company values. Through inclusion and clear communication, our staff are now able to live the Thomas values through their work. These values formed the basis of the company awards categories, and have been introduced to all performance review templates. The company recently held a 2 day strategy meeting to plan their strategy moving forwards. They have significantly increased their ambitions for the future, changing their target from £50 million to £250 million.


The company promote a virtual shares programme called ‘Brickies' to reward employees. Employees can invest part/all of their annual performance-related bonus into Brickies, and the company guarantee that this amount will grow in line with the agency's revenues during that period. It's a tax-efficient way for employees to feel that their savings are growing in line with the company's growth. In keeping with the agency values of 'Above & Beyond' the company also hold monthly Above & Beyond awards, where employees nominate colleagues who they believe have embodied the Above & Beyond spirit. The person with the most votes gets £50 in cash to spend on whatever they choose.
Team interaction and communication is very much an intrinsic part of day-to-day company life. The company have always recognised the importance of getting everyone together so have built a forum for this around Friday lunchtime. Every week free food and drink is provided for everyone in the reception area. As well as sharing lunch together they use this opportunity to update employees on news: To celebrate new business wins; to recognise those that have gone ‘Above&Beyond'; to share work. But most importantly to keep everyone updated. The company believe the best teams are built when there's total transparency. Communication is key to this whether to celebrate success or to ‘dig deep' and move on from a more challenging experience. In addition, training sessions will typically bring people from across the agency together. The company host fortnightly 'Well Red' sessions for the whole agency where industry professionals come in to share their areas of knowledge & expertise. Other training sessions vary from all company day sessions to smaller bits of training typically attended by between 3 and 10 employees. Less formally there are two company parties each year: The Summer Party and Christmas Party. The second would typically be expected, but the first is the company's opportunity to give something back.
We want to be recognised for our inventive and charitable contribution to the community-boosting the morale of employees, the pride of clients and the respect of peers. Since January 2014 we have raised £27,130, smashing our 2 year ambition of £20,000! Through our “80 Days To Change The World” initiative, we will have given 600 hours of our time by the end of the year to support young people faced with difficulties, to give them the best start in life. This has included creating advertising and PR campaigns for Whizz-Kidz and Asylum Aid as well as volunteering with “Hackney Pirates”, to develop young people's literacy skills and confidence within the local community. This year, we have continued to reduce the spend on our agency “Friday Fun” lunches, breakfasts and drinks by £1 per person, per week, helping to give an extra £60 a week to our nominated charities. Our agency Tuck Shop recently celebrated its first anniversary and since its launch in August 2014, we have chomped through 4000 chocolate bars, ice creams and packets of crisps to raise £1,000 for our chosen charity! On 11th October 2015, 8 employees took part in the Royal Parks Half Marathon in aid of Ambitious About Autism and are on target to raise over £5,000 for the charity. A silent auction and quiz has also been set up by employees to raise an additional £1,000 for the cause.


The organisation work with a company called Lifetime Training, to offer their employees NVQ equivalent training in management and catering roles. This is available to anyone without prior higher education qualifications, and who has lived in the European Union for the last three years. There are strong opportunities for employees to grow and develop with The Good Eating Company. When recruiting they look for general assistants with the potential to become supervisors, supervisors with the potential to become managers and managers with the potential to become operations managers. Many of their most successful employees started work with them at a junior level. Their Head of Operations, and the three Operations Managers all started working for the company as general café assistants.
The Company actively tries to work on promoting the idea of the company as a family. They look to build a strong sense of belonging to their family within their employees. This is evidenced by a wide number and variety of social events and parties they arrange for employees, and they take significant groups of employees to prestigious restaurants and bars. Small early gifts at the outset of employment also enhance this. For example, they often treat a manager to dinner, or buy them a bottle of champagne once they have completed an early milestone like the successful management of a client event.
The organisation work with a company called Lifetime Training, to offer their employees NVQ equivalent training in management and catering roles. This is available to anyone without prior higher education qualifications, and who has lived in the European Union for the last three years. There are strong opportunities for employees to grow and develop with The Good Eating Company. When recruiting they look for general assistants with the potential to become supervisors, supervisors with the potential to become managers and managers with the potential to become operations managers. Many of their most successful employees started work with them at a junior level. Their Head of Operations, and the three Operations Managers all started working for the company as general café assistants.


The BIO Agency have regular offsite company meetings which involve breakout groups, feedback sessions and presenting back great and inspiring work to the company. They recently launched BIO DIVERSITY – an initiative to increase internal sharing and collaboration through lunchtime sessions putting a spotlight on different areas of the business. All of their employees have been trained in the last six months in Agile and Scrum methodologies, which ensures everyone at The BIO Agency is aligned and working in the most collaborative way.
The BIO Agency has an office dog called Philip. Research has shown that having a dog in the workplace reduces stress and this is certainly the case at The BIO Agency. Philip is a well-loved member of the team and provides an opportunity to de-stress during times of pressure. They offer some really nice perks, like a gourmet breakfast delivery once a week for the whole agency and personalised Hummingbird Bakery cakes on birthdays. After work the breakout space turns into a cocktail bar with one of the employees mixing a menu of freshly made cocktails. This boosts interaction and is a positive and rewarding way to end the working week.
The BIO Agency has an office dog called Philip. Research has shown that having a dog in the workplace reduces stress and this is certainly the case at The BIO Agency. Philip is a well-loved member of the team and provides an opportunity to de-stress during times of pressure. They offer some really nice perks, like a gourmet breakfast delivery once a week for the whole agency and personalised Hummingbird Bakery cakes on birthdays. After work the breakout space turns into a cocktail bar with one of the employees mixing a menu of freshly made cocktails. This boosts interaction and is a positive and rewarding way to end the working week.


Last year the company engaged an external consultant to work with the Senior Management team, alongside the rest of the company, to participate in various workshops. This allowed the company to take a step back and re-evaluate the previous values of the company, reworking them into 7 new TAB Principles which can be applied to daily life at TAB. Since then, the Senior Management team has embedded these core TAB Principles into the following processes; -Interview assessment to ensure all potential hires can demonstrate their adherence to company values; -On-boarding sessions focused solely on TAB Principles from one of the Founders within the first 3 months at the business; -To help articulate feedback at the end of probation periods, and use this as a guidance for highlighting improvement needs; -Guidance for ways of working in the daily work of Senior Management team members; -During retrospective sessions with clients to ensure the team builds on delivery and continuous improvements; -In the weekly Senior Management meetings to steer decision-making and problem solving; -End of year annual reviews where salary reviews are based upon fulfilling these principles.
To ensure that the company's principles, mission and their ambitions remain core to how The App Business operate rather than an abstract ideas, the company maintain regular and open communication of them. It is both the values and vision which shape their annual mission statement, formulated and revised by the Co-Founders with input from our Senior Management. This mission is presented to the team by the Co-Founders. It then cascades down to each Community Practise e.g. iOS to establish tangible goals and initiatives for how their department will deliver again the mission for the coming year. Team members will refer to this mission at the start of each initiative to give a perspective and focus for their work and ensure it remains front of mind. The company principles are communicated extensively in our working day and life at TAB from a new starter's first day induction sessions to their welcome meeting with the Founders focusing solely around our principles, which ensures their recognition from the outset. Self-organising project teams use them to set goals for each sprint cycle to drive direction and efficiency as well as retrospectives which aid future problem solving. Findings from these retrospectives are offered shared in their Friday ‘Wrap Up' meetings so everyone can benefit and remain true to the Agile environment. The Principles are also used as a basis of who they hire as well as how they assess individual's progress and development areas.
Last year the company engaged an external consultant to work with the Senior Management team, alongside the rest of the company, to participate in various workshops. This allowed the company to take a step back and re-evaluate the previous values of the company, reworking them into 7 new TAB Principles which can be applied to daily life at TAB. Since then, the Senior Management team has embedded these core TAB Principles into the following processes; -Interview assessment to ensure all potential hires can demonstrate their adherence to company values; -On-boarding sessions focused solely on TAB Principles from one of the Founders within the first 3 months at the business; -To help articulate feedback at the end of probation periods, and use this as a guidance for highlighting improvement needs; -Guidance for ways of working in the daily work of Senior Management team members; -During retrospective sessions with clients to ensure the team builds on delivery and continuous improvements; -In the weekly Senior Management meetings to steer decision-making and problem solving; -End of year annual reviews where salary reviews are based upon fulfilling these principles.


The ‘Project Compass' initiative was presented and explained to all employees when it was launched. An infographic displaying all the key points of the initiative is displayed in the kitchen area for people to refer to at any time. Each new starter meets the CEO who gives them an overview of the Company's mission, core values and vision. The company's performance management platform has been set up to mirror the Company mission by measuring the company goals of Customer Experience and Operational Excellence. The competencies measured against each employee match the core values and behaviours. Each person within the company has at least one KPI that directly impacts the main goals. This is known as the golden thread. The platform allows us to track the golden thread more effectively and embed it in the culture of the organisation so that everyone feels a collective responsibility to achieve the Company mission, values and vision and knows how their contribution affects the overall business objectives.
The company is happy to try new work patterns to accommodate people's requests, which helps enormously with the stresses of the work/life balance. The company ensures employees have the necessary IT infrastructure and support to allow them to work remotely. They are as flexible as they possibly can be without compromising the quality of their service or work. To encourage people to choose healthier alternatives to the cakes and sweets which usually feature in the kitchen several times throughout the week, Tectrade has a weekly fruit delivery which everyone is invited to enjoy as well as jars of nuts as an alternative to the sweet options.
The company is happy to try new work patterns to accommodate people's requests, which helps enormously with the stresses of the work/life balance. The company ensures employees have the necessary IT infrastructure and support to allow them to work remotely. They are as flexible as they possibly can be without compromising the quality of their service or work. To encourage people to choose healthier alternatives to the cakes and sweets which usually feature in the kitchen several times throughout the week, Tectrade has a weekly fruit delivery which everyone is invited to enjoy as well as jars of nuts as an alternative to the sweet options.


10% of all gross profit growth is awarded to branch teams at the end of the year in the form of a cash bonus (this is in addition to the mainstream monthly bonus awards).
Regular individual Manager/Director meetings. Review of Business unit performance. Analysis of relative strengths and weaknesses, review of additional resource and training needs identified to enhance management skills. Ongoing review of Managers immediate and long term aspirations and identification of a pathway to ensure that these are attainable within the business model.
Essentially to convey the message that they are a unique company, large enough to provide opportunities for future career development yet small enough to recognise and care about the wellbeing and success of every team member.


It is not necessarily innovative but the company's CEO lives and breathes the core values and leads by example in his interactions with all employees. There is a giant poster in their office displaying the values and the company send a postcard of the same design to all new starters before they join.
It is not necessarily innovative but the company's CEO lives and breathes the core values and leads by example in his interactions with all employees. There is a giant poster in their office displaying the values and the company send a postcard of the same design to all new starters before they join.
The company take time to recruit employees who they feel will thrive in their fast-paced business and gain many benefits from it. In return, they devolve responsibility very quickly and support employee's development as they grow in their roles and take on new tasks. The company have taken a decision as a business not to follow a formal development process. Instead they coach employees day-to-day and allow them to move around the business taking on different roles to expand their skillsets and flourish in areas they enjoy. There is an internship programme through which the company found some of their most long-standing employees, including the very first! The company also run an entrepreneur programme for employees who want to go on to develop an area of the business. Examples include an employee who has created and launched their very first made-to-order sofa business; another who is in the process of launching a mattress offering in partnership with boutique hotel brand Mr and Mrs Smith; and an employee who joined to set up a Designer Platform which allows the company to support up and coming designers. There is also a Training and Development budget available for employee-directed learning. Examples of where this has been used include language lessons for employees working abroad and support enabling the CEO and CFO to join the LSE's Elite Programme.
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