Healthcare at Home

We’re the UK's leading full service, clinical provider of healthcare out-of-hospital, wherever you are, at home, at work and in communities.
Hidden mission statement
https://hah.co.uk/

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Best Company to work for in the UK
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As the leading pan-European insight-based managed medication service for complex medicines, Healthcare at Home supports better outcomes for patients by ensuring greater adherence to treatment. At its heart are unrivalled behavioural insights and data research based on nearly 1m patient records.

With state-of-the-art technology, Healthcare at Home has expertise that spans cold-chain logistics and nursing support, enabling patients to make the most of their medication. This unparalleled, collective capability generates multiple benefits for the NHS, pharmaceutical companies and other healthcare providers.

The company, founded in 1992 in Burton on Trent, Staffordshire, is also the UK's leading full-service clinical provider of out-of-hospital healthcare wherever the patient is – at home, at work and in communities. It now has 15 locations and supports over 150,000 patients a year across 49 different therapy areas – that's one in 500 patients in the UK and more than 4m people since it started.

For Healthcare at Home, which has achieved Best Companies accreditation for the first time this year, its Covid-19 priority was to ensure it could continue its service. Employees were given key worker status but, even so, those that could worked from home.

Every member of the team, from specialist clinician to driver, lives by the same simple philosophy: the patient comes first. However, given that the crisis caused uncertainty in people's professional and personal life, the goal was well defined: “To enable every colleague in the organisation to feel informed, at ease and connected, while also recognising the vital role they play in our service to our patients.”

Featured Workplace Factors

Leadership

64% of staff agreed

This organisation is run on strong values / principles

With the company's duty of care to its people, patients and the NHS, the CEO cascaded business information using the town hall channel. And with many colleagues working remotely, a rapid response from the IT team ensured a swift changeover to digital communications.

My Company

87% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

CEO Darryn Gibson delivered Healthcare at Home's overall Best Companies score in a town hall meeting that addressed how the communication plan/model would continue to disseminate. Action planning meetings further down the line addressed areas of concern, with the objective of raising engagement.

My Team

78% of staff agreed

People in my team go out of their way to help me

Once staff started to adapt to the new ways of working, the focus shifted to boosting morale. A calendar of activities was created to include weekly games such as Come Quiz with Me, Through the Keyhole, Come Bake with Me and bingo. Dress Up Friday became a fun alternative to Dress Down Friday.

Quick Facts

Organisation established in
1992
Total number of employees
20
Number of UK locations
40
Employee average age
33% : 67%
Male : Female employee ratio
20%
Employees earning £35k+
21%
Employee turnover (voluntary)

Benefits

Private Healthcare

Companies offering private health insurance to all employees.

List Positions

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