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About StepChange Outsourcing

StepChange Outsourcing started back in 2009 by directors who spent most of their careers in large corporate organisations. They could see a real opportunity in the contact centre market for a company that was more agile and analytical than most, putting it's energy and focus into its people to deliver amazing results for the client.

10 years ago the team was made up of 14 employees and they now boast over 100. They are proud of the company's achievements to date but with their amazing team, they are very excited to see what the next decade will bring.

Culture is key to their success and they have a vibrant working environment where their office hosts over 100 experts, creating a fun place to work whilst offering self-progression supported by full in-house training. Their strategy is simple; make StepChange Outsourcing a great place to work.

StepChange invest time and money to train and develop their people. Their dedicated trainers' sole purpose is to continually improve their people, which they believe to be crucial to their success. Over the previous year StepChange delivered over 10,000 hours of training across the business.

What is it like to work for StepChange Outsourcing

My Manager
My Manager
Team Leaders and the Quality team listen to sales calls made by employees, which take place every day, to measure them against a specific set of criteria to ensure their performance is consistent and therefore continually improving.
Personal Growth
Personal Growth
StepChange offer specific training for progressing in other areas within the business, for example becoming a Team Leader. The 6 week course is available to anyone within the organisation. Every single one of their Team Leaders have progressed internally, making this course even more appealing.
Fair Deal
Fair Deal
StepChange recognise their team's amazing efforts by allowing them to go home once they hit their target. If they don't want to go home earlier in the week, they can choose to stay and work overtime to earn double time or work to accrue even more holiday. 

Learn more about the 8 factors of workplace engagement here


  • Gym

    Companies offering either free gym/ sports facilities or subsidised gym membership for all employees

  • Pensions

    Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%

  • Profit Related Payment
    Profit Related Payment

    Companies offering profit related pay to all employees

  • Development

    Companies that provide support for non-work related training to all staff

  • Family Friendly
    Family Friendly

    School hours contracts offered to all staff

Company Statistics

  • UK sites:


  • Staff:


  • Earning £35,000+:


  • Average Age:


  • Male : Female:

    75% / 25%

  • Staff Turnover:


Regional Engagement

In the press


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