Quick facts

About M&Co

THE FASHION INDUSTRY isn’t always known for being ethical, but retailer M&Co aims higher. After one of its suppliers in Bangladesh founded the Children’s Hope charity, the business made a long-term commitment to this good cause. It currently sponsors 33 children in slum areas, providing them with full-time education through to university, as well as healthcare for their families. So far, 17 students have been accepted into college.

The enterprise began in 1951 when the McGeoch family began converting the small chain of Glasgow pawnbrokers it had founded in 1834 into Mackays clothes stores. Now rebranded as M&Co, the firm has grown to employ 3,516 staff at its 255 stores and offices. Led by chief executive Andy McGeoch, it remains a family-run endeavour that employees say is run on sound values and principles, a 72% positive score, and has a strong social conscience (68%).

This operation aims to stay close to its roots — its headquarters are still in East Renfrewshire and it maintains a simple organisational structure. Above all, it invests in its people, saying it believes “every employee can make a difference”. Managers work closely with their teams to identify training needs, and learning and development includes on-the-job instruction, elearning and skills workshops. Employees say their bosses care about them as individuals (75%, 10th) and help them to fulfil their potential (68%).

People here are busy — the company specialises in womenswear and menswear, and also carries homeware lines and children’s clothes. Staff process more than 200,000 transactions and pack more than 450,000 items into carrier bags every week. The workforce, more than 85% of whom are
part-time, are happy with the balance between their home and professional lives (65%, sixth) and don’t feel they spend too much time working (64%, first).

Staff say that their teams go out of their way to help each other (81%, fifth) and are fun to work with (81%).


What is it like to work for M&Co

My Manager
My Manager
M&Co run a number of development programmes that include the ongoing use of coaching and mentoring. There is also a wide range of support options available, including the use of Psychometric tools and 360 feedback. New Managers who undergo training also benefit from the company’s New Manager assimilation process, which has proven to be extremely beneficial in "jump starting" the team dynamics. M&Co’s Growing Together process allows for all Managers to have performance expectations discussed and agreed. Quarterly check-ins and mid/end of year reviews also take place. Aligned with the Growing Together process to help the company evaluate the current performance and potential of their Retail Store Management, teams utilise the 9-box grid model. These are reviewed twice yearly and to drive consistency into the process M&Co also hold Consistency Forums with their Retail Managers.
My Team
My Team
The New Manager Assimilation process facilitates the development of working relationships between a new Manager and his/her direct reports. This process is aimed at promoting immediate and open communication that is relevant to the Manager/employee relationship, speeding up the ‘getting to know you’ process for both sides. The New Manager Assimilation exercise reduces the fears and anxieties produced by a new relationship and accelerates the development of mutual trust.
Giving Something Back
Giving Something Back
M&Co is committed to raising money for charity and has done so with a Corporate Charity Partner since 2003. M&Co staff vote for who their Corporate Charity will be every two years. The company believe that every moment counts and that’s why M&Co are so proud to have now raised over £2.5 million for their chosen charity, Cancer Research UK. The money raised will help Cancer Research UK bring forward the day when all cancers are cured. Staff can also donate to the monthly payroll lottery, where 50% of donations are given to CRUK and monthly winners are chosen. One of M&Co’s suppliers in Bangladesh founded the Children’s Hope Charity. M&Co has made a long term commitment to this charity to help change the lives of some of the people in Bangladesh. M&Co sponsors 33 children in slum areas to provide them with full time education from primary through to university, as well as health care for themselves and their families. So far 17 students have already passed their exams and been accepted into college.

Learn more about the 8 factors of workplace engagement here


  • Charity Activities
    Charity Activities

    At least 20% of staff are known to undertake charitable activities during business hours without incurring financial loss

  • Women

    At least 40% of senior managers are women

Company Statistics

  • UK sites:


  • Earning £35,000+:


  • Staff:


  • Staff Turnover:


  • Average Age:


  • Male : Female:

    5% / 95%


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