About Kensington and Chelsea Tenant Management Organisation

The Chief Executive has an inclusive leadership style, with a strong ability to speak and engage with people at all levels. He "walks the office" and spends time with staff at their desks or work locations, getting to know both the individual and what they are working on. Staff know Robert's style and openly discuss his open door approach. They are also aware of his desire for staff to feedback to him on any issues or concerns they may have. Robert's Executive Team are also visiting different locations and staff who are outside their usual teams. This has enabled both staff and the Executive Team to improve both their leadership and visibility within the organisation. Robert has conducted town hall style briefings and without exception these have all been well attended. The most recent had over 60 attendees at one session.

KCTMO’s middle Managers have recently attended the designed Management Development Programme, which involves a final presentation to the Senior Management Team and an award ceremony. All Managers across the organisation are part of the Managers Forum, which gives them an opportunity to discuss operational business requirements and issues with their peer group, plus learn from others experience. Additionally, the HR team have been providing management skills training to support all Line Managers in getting the best from their people. For Managers who are looking to take the next step on their career pathway, KCTMO have been providing external coaches to support them in acquiring the necessary skills to develop further. Members of the HR team also hold regular meetings, with new Managers to provide mentoring and discuss all people issues within their team. All Managers within the organisation have annual performance development reviews, with a mid-year review completed after six months. This along with a structured one to one format ensures that Managers are having regular discussions about their performance and that a record is maintained.

KCTMO have recently launched the bi monthly 'Food for Thought' lunches. Each one is hosted by a different team, who are given a set amount by the company to host the event. The lunch is themed around their team and the activities that they carry out. The aim is to better inform other teams of what that particular team do on a day to day basis. All staff are invited and food and refreshments are provided for everyone that attends. These lunches are designed to be fun, informative and interactive. A good example is the Environmental Services team, who hosted a garden party complete with plants and fake grass. In July this year KCTMO also held their annual staff conference, with the offices being closed for the day so that everyone could attend. The delegates were also asked to consider some key business issues and tasks, which this year focused on current and future climate, different ways of working and finalising the new KCTMO behaviours to support and underpin their existing values.