About Caritas Recruitment LTD

Through a process of engaging with staff the company have developed a simple set of values that all Caritas employees are committed to. To maintain their personalised quality service to candidates and clients. To build a compliant business they can be proud of . To make Caritas a great place to work. Quality Service: The Senior Management Team each take responsibility for a particular area of the business and act as a Champion to ensure the company is delivering a quality service. These responsibilities include: - Candidate Care - Service to Managed Service Providers - Service to Direct Clients - New Business Development a Compliant Business: As a Social Care specialist recruiter this is crucial to the as a management team. The company have a strict policy that all managers uphold to prioritise safeguarding over profit. As such they strictly enforce their compliance rules and auditing process that ensures that all workers are fully vetted prior to being allowed commences an assignment. This includes a pre-placement audit by the head of compliance. A Great Place to Work: The senior management team are all committed to this principle as it is why they founded/joined Caritas themselves. They understand the value of happy workforce and ensure that they strike the right balance between fun and core work activities, between business rules and empathy for individual circumstances.

Team Leader program – 6 month training timetable including internal training modules and external management training delivered by Expressions Partnership Managers & Directors – 8 month external leadership course delivered by Expressions Partnership involving group & individual interactions with the trainer Caritas Mentoring Program - a suitable mentor is appointed, usually external to caritas, to meet Team Leaders/managers regularly to discuss, coach and advise on the challenges they face.

Caritas take the training & development of all staff seriously and recognise not only the benefit to the company, but the benefit to the employees themselves and how valued they feel by the business. Critical to identifying any areas requiring further development, each new starter has a monthly meeting for the first 6 months with their line Manager and their Director. These meetings are essential to monitor performance in line with expectations (new starter KPIs), and to identify any areas where an individual may need further support and/or training. Following a successful six month / probation review meeting, team members have a quarterly appraisal with these individuals in order to focus on achievements and to ascertain future goals and the training plan to underpin their appropriate career path. Underpinning these meetings, are weekly one-2-one meetings with line Managers, again with a view to identifying any training support needs. The company have an annual timetable detailing training courses for all staff for the year ahead, delivered by the in-house trainer, with follow up sessions including role play and refresher scenarios. In addition to the identification of staff training needs through regular one-2-ones and appraisals, the company use regular surveys to request opinions from their customers on their experience, so they can tailor their service offerings at a company level and gauge areas for development at a business level.