Caring Connections is a registered charity, which has been supporting vulnerable individuals across the Merseyside region for over 28 years.
The organisation specialises in providing support services to enable people to improve levels of independence and reduce levels of social isolation. One of the organisation’s core services is the provision of high quality personalised social care, of which the organisation delivers on average over 5000 hours every month.
Alongside this, Caring Connections delivers a range of charity projects, which includes a bereavement by suicide counselling service providing over 1500 sessions of free counselling and CBT every year.
As an employer they pride themselves on how they care for their staff, with available initiatives including wellbeing services, counselling support, staff events and professional development. They care for their employees as they care for others, and pride themselves in employing people from across their local community.
“As front-line social care workers the team have been under great pressure throughout the year - I am immensely proud of all of the team for their achievements and commitment to others. Rachael and her leadership team have ensured the team have been engaged and supported throughout and this accreditation demonstrates her success.” Paul Growney, CEO
Caring Connections CEO, Paul, dedicated himself to supporting employees throughout the pandemic. Initially, he responded by increasing communication levels to all staff members regarding keeping safe and working within the government guidelines. He also devised the ‘hidden heroes’ campaign, locally celebrating all of the care team and their efforts. Alongside this, he personally visited every employee’s house to deliver flowers to thank them for their efforts. Counselling and therapy services have been offered for any employees experiencing emotional health issues.
Managers are all offered coaching and mentoring from an external HR professional, which was continued throughout the pandemic. Numerous initiatives were in place prior to the pandemic, such as regular one-to-ones, group meetings and wellbeing support. Each manager is offered a tailored qualification pathway unique to their development, which can extend through to CIPD or MBA qualifications. Managers are supported and trusted to constantly work to improve services and levels of care provided.
All employees have access to a professional counsellor and cognitive therapist. A one-to-one service conducted by phone, they help employees deal with a range of issues, from bereavement, people affected by cancer and individuals with heightened anxiety/depression. Each week, thankyou communications go out to all employees and a wellbeing call is now being made to each staff member. During the pandemic, employees were encouraged to engage in online staff events, such weekly pub quizzes. Each staff member had hand delivered gifts thanking them for their services.
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