About Costello Medical

Costello Medical has grown organically since its foundation in 2008 to become one of the most established independent agencies delivering medical communications and health economic services. The divisions and offices, based out of the UK, US, China and Singapore, are led by talented individuals who started and have built their careers at Costello Medical.

The company works with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies and charitable organisations. Their vision is to be a community of the very best people, constantly challenging themselves to make meaningful and outstanding contributions to improving healthcare. They are committed to their company values which are central to creating a fun, friendly and innovative workplace in which they strive to deliver the highest standards of quality.

“We are absolutely delighted to have achieved a 3 Star accreditation from Best Companies. Creating an environment where people will thrive professionally, and also feel a real sense of belonging, was one of the primary reasons we founded Costello Medical. The friendships and sense of community across our organisation is something we all really value. Of course, 2020 has been a challenging year in so many ways and for the company it has been really testing for us all to be apart. This is the fifth consecutive time we have received this 3 Star accreditation – we are even more proud than usual of this accolade in a year when how we work and engage with each other has been challenged in so many ways. Seeing how our teams have pulled together to deliver to their clients, but even more importantly have supported and cared for each other, inspires me to always try to do more to make Costello Medical a place people feel proud to be part of” - Sophie Costello, Director & CEO

What is it like to work for Costello Medical

Leadership

95% of staff agreed:

The leader of this organisation runs this organisation based on sound moral principles

Throughout the pandemic, Costello Medical’s leadership team carried out regular Q&A sessions which gave employees the opportunity to raise any questions or concerns they may have had. The leadership team also ran surveys every three weeks throughout the pandemic to ensure they understood staff concerns and presented the results of these so employees were kept up to date with the approach the company was taking. The organisation also made their Head of Strategic Operations a central point of contact at the start of the pandemic for any questions to reduce the amount of back-and-forth and streamline the answers given to people, which reduced anxiety on this topic.

95% of staff agreed:

The leader of this organisation runs this organisation based on sound moral principles

My Manager

97% of staff agreed:

My manager shares important knowledge and information with me

To ensure their managers were prepared for the impact of the pandemic, the organisation’s Operations Team undertook some research to understand how the industry would be affected and held training on the best way to address any challenges of the lockdown from a client perspective, which they could share with their teams. This helped support managers keep their projects on track. Within two weeks, their HR team produced a Home-working Guidance document, which acted as a key resource for managers as it provided them with ideas on how to support their direct reports remotely and implement different ways of working. This was especially useful for managers whose direct reports were struggling with the pandemic.

97% of staff agreed:

My manager shares important knowledge and information with me

Wellbeing

59% of staff agreed:

I am happy with the balance between my work and home life

Costello Medical understands that the wellbeing of their employees is extremely important, and this was even more prevalent throughout the pandemic. They have trained Mental Health First Aiders across the company that they encouraged employees to reach out to if they were struggling with their mental health. They ensured that the first aiders were visible throughout several divisions so employees could talk about any issues confidentially. Where appropriate, the leadership team reached out directly to any employees that were struggling as a result of the pandemic to offer their support. They also shared emails with their employees outlining the struggles they were facing to normalise talking about this and ensuring people did not feel alone with their struggles.

59% of staff agreed:

I am happy with the balance between my work and home life

Learn more about the 8 factors of workplace engagement here