A housing association and house-builder based in Bath, Curo provides great homes and high quality care and support services across the West of England. With over 25,000 customers, they manage more than 13,000 homes and are building hundreds of new homes every year. Curo are one of the largest landlords in the South West, with a diverse portfolio of affordable and market rented homes.
The organisation owns a range of property, from starter homes to Grade I Listed Buildings, in locations from rural villages to city centres. They have an extensive long-term development and land acquisition programme, working to build hundreds of new homes every year.
Curo provide award-winning support services to a wide range of customers, including homeless young people and families, older and disabled people, and those affected by mental health issues or memory loss.
Their mission is to provide great homes, support communities and improve lives. They have identified five key priorities which form the basis of their business strategy to 2022.
“Our Best Companies result for 2021 is a huge credit to every one of our colleagues at Curo. Each of them has worked tirelessly during the pandemic to keep our customers safe and provide essential services to some of the most vulnerable people in society and they have done that with positivity and a ‘can do’ attitude throughout some of the most difficult circumstances we have faced. Their dedication, positive attitude and energy makes me proud to lead the team every single day; we strive to be a great employer as we believe that’s at the heart of creating an effective and resilient organisation and essential in delivering our social purpose.” - Victor da Cunha, Chief Executive Officer, Curo Group
The leadership team set up COBRA style calls at the start of the pandemic and are still used to feedback on performance and good news stories to celebrate. They fed into a Daily email direct from their CEO to everyone. These also included "shout-outs" to different teams, highlighting achievements and contributions and birthday shout outs.
The Exec team held monthly "Food for Thought" sessions which saw small groups of colleagues join a virtual chat along with a KitKat and invite through the post. Curo used these to understand issues, get ideas and obtain feedback on how things were going.
Curo’s focus is to improve their impact on the environment as a landlord and as such they now know the energy performance levels of all their properties and what is needed to improve them. They have an agreed budget to deliver these improvements and also know what they need to do to achieve carbon neutrality as a landlord. They plan to start looking at new heating solutions for their homes, such as ground and air source pumps and endothermic heating. They have just built their first four PassvisHaus'' and have moved some of tenants into them last September.
One of the biggest engagement events every year at Curo is their annual awards ceremony. This year they wanted to make sure this still happened, so they hosted the event virtually via Zoom.
After such a touch year, they also took the opportunity to recognise their CEO with their very own award, they were nominated by so many others, demonstrating how much their care, support and leadership has meant to colleagues throughout the pandemic.
What was still very much the same was the far-reaching and positive impact on morale the event had.
Learn more about the 8 factors of workplace engagement here
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