About Lakeland

As experts in cooking, baking, cleaning and laundry, Lakeland stock over 5000 'can't live without' essentials and serve millions of loyal customers globally.

Lakeland was founded in the early 60's and are a family business with the same strong values of quality and customer care now as when it first started. From selling plastic bags for home freezing in Windermere to over 4,000 kitchen and home solutions today.

Thanks to the loyalty and commitment of their colleagues, customers and original, innovative products, they are now an international multi channel retailer with over 60 UK stores, extensive websites and several growing businesses overseas. Their success is due to hard work and a belief that it's the honesty and core values that make Lakeland an extraordinary place to work and shop.

They have built their business on the back of strong values which hold true through every area of Lakeland. Their values are what they believe in, they shape their behaviours and actions and help them focus on doing things the right way.

Lakeland are different from other retailers; their innovative products and memorable customer experiences make the organisation an extraordinary place to shop. Everybody has an important part to play in bringing this Lakeland difference to life for both customers and employees. Lakeland is a community, all working together to give their customers extraordinary service, whether that be in their contact centre, distribution centre, their stores or head office.

What is it like to work for Lakeland

Wellbeing

68% of staff disagreed:

My health is suffering because of my work

Lakeland offer an employee assistance programme where employees can do wellbeing assessments and gain advice on physical health, mental heath as well as counselling if necessary and occupational health which is well used.

68% of staff disagreed:

My health is suffering because of my work

Giving Something Back

92% of staff agreed:

My organisation encourages charitable activities

Lakeland provide free bus services for colleagues at their HO sites, reducing the use of private vehicles and offer colleagues the opportunity to utilise the cycle to work scheme, encouraging green commuting and exercise.

92% of staff agreed:

My organisation encourages charitable activities

Fair Deal

54% of staff agreed:

I am happy with the pay and benefits I receive in this job

Each year at the retail conference 'Sam's cup' is awarded to colleagues from the colleagues that won the previous year. The winners are chosen by colleagues for colleagues e.g. The car park assistants at Windermere were awarded the cup for being bright and cheerful in all weathers, consistently demonstrating their values and excellent customer service.

54% of staff agreed:

I am happy with the pay and benefits I receive in this job

Learn more about the 8 factors of workplace engagement here