About MSL Property Care Services Ltd

Based in Halifax, MSL are a nationwide property maintenance company specialising in reactive and compliance maintenance services. They started trading just over ten years ago with a vision to be the UK's most respected property maintenance and FM services brand. Their customer list is testimony to their success to date.

MSL recognise that success is built on the commitment of their employees who live by a set of core principles: Respect, Development, Fair Deal, Wellbeing and Teamwork.

MSL have established monthly, quarterly and annual awards to reward excellent customer service and to recognise employees for their continued dedication and efforts.

Monthly awards recognise and reward employees for achieving the respective departmental targets set for the Accounts, Helpdesk and Operations departments. Each department target is aligned to the overall company objectives and vision which have made them effective for both company and employees.

Quarterly awards are more customer service focused. Winners from each department receive a £50 high street voucher. The quarterly awards count towards an Employee of the Year award which is a 2 night break for two or £250 voucher.

Customer service points are awarded principally based upon customer feedback received through satisfaction surveys and review meetings. This underlines the company's ethos that all employees, irrespective of position or department, can contribute to and be rewarded for giving great customer service.

What is it like to work for MSL Property Care Services Ltd

Leadership

89% of staff agreed:

The leader of this organisation runs this organisation based on sound moral principles

On a daily basis the leader walks the office floor, engaging with all staff to take a genuine interest in their work and wellbeing. They have an open door policy and employees are free to meet with them to discuss any issues or suggestions.

89% of staff agreed:

The leader of this organisation runs this organisation based on sound moral principles

Wellbeing

78% of staff disagreed:

My health is suffering because of my work

MSL seek to alleviate stress by having a clear organisation structure with recognised trigger points for, and lines of escalation. The close involvement of management in the day to day running of the business helps to identify stress and the causes.

78% of staff disagreed:

My health is suffering because of my work

Giving Something Back

97% of staff agreed:

My organisation encourages charitable activities

MSL have ISO 14001 accreditation and are committed to minimising the impact of their business activities on the environment. This includes the responsible disposal and recycling of waste from customer's sites arising from maintenance works carried out.

97% of staff agreed:

My organisation encourages charitable activities

Learn more about the 8 factors of workplace engagement here

Benefits:

Charity Activities

At least 40% of staff are known to undertake charitable activities during business hours without incurring financial loss
Gym

Companies offering either free gym/ sports facilities or subsidised gym membership for all employees
Long Service

40% of employees have more than 5 years' service