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As part of Manx Telecom's monthly analysis of customer complaints they identified a need to improve the quality of customer interactions when dealing with difficult situations. As a result of this, managers were asked to undertake a staff training needs analysis which is being used to design and deliver training modules to address the specific skills required. They have recently entered the Isle of Man Newspapers award for excellence in the category 'People Management & Development'.
Manx Telecom in conjunction with the Manx Telecom Employee's Social Club held a Halloween Ball. 170 employees and their partners enjoyed a three course meal in a local hotel. They were entertained by a first class magician who did table magic and an after dinner show, followed by a DJ and dancing.
Manx Telecom run an idea scheme called 'innov8' whereby staff can submit ideas for improvement. These are evaluated by a committee of managers and staff who can make financial awards based on the quality of the idea. They hold annual staff update sessions with the senior team and their managers hold monthly team briefs. Manx Telecom encourage staff to play an active part with their managers to identify specific issues and actions to address areas for improvement. After last year's survey, employees were invited to take part in a competition to submit 88 reasons that make Manx Telecom a great place to work. All the entries were rolled together to come up with the definitive list.
Learn more about the 8 factors of workplace engagement here
On-site gym or subsidised gym memberships
10% of staff undertake charitable activities during business hours
Companies offering a final salary or non-contributory pension scheme
40% of employees with more than 5 years' service
At least 10 weeks' leave on full pay
Full family cover
Male : Female: