Quick facts
  • Year established:
  • Website:
  • Contact
    • London - Kelvin House, 123 Judd Street, London, GREATER LONDON, United Kingdom, WC1H 9NP
Share on Social

About Openreach Ltd

Openreach is one of the biggest players in the UK telecoms market. They run and maintain the cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the country to the broadband and phone network.

They want to build the best possible network, with the highest quality service, and make sure everyone in the UK can be connected.

Openreach was created by BT to promote competition in Britain's telecoms market. They have significant market power as they control the network that much of the UK depends on.

They couldn't do what they do without their brilliant workforce, which is made up of over 30,000 colleagues. And with the internet fast becoming an essential part of life, they need to employ more people to maintain service and build their fibre network.

The super stars recognition scheme at Openreach rewards colleagues who go the extra mile when it comes to customer service. Managers start by sending an e-card to colleagues who deserve a thank you for a job well done. They will then consider anyone who gets five e-cards for a £25 award. Managers can also give £25 instant awards to anyone they see going above and beyond.

What is it like to work for Openreach Ltd

Openreach are building and promoting a wellbeing strategy to make sure colleagues understand the five pillars of wellbeing. They have introduced 'wellbeing modules' to the 1,400 managers in their field engineering unit. This is supporting and training them to look after all aspects of their teams' wellbeing.
My Company
My Company
Openreach send all new engineering recruits on a week-long induction at a single training centre. This helps them understand the business, how it works and their role in it. 
Fair Deal
Fair Deal
Once a year, Openreach hold Shining Stars awards. Shining Stars awards have three categories: Exceptional engineer, Unsung hero and Best boss. The winner of each category is featured in their newsletter as the Face of Openreach. They also get a place on the Openreach wall of fame at company headquarters in London and in training centres across the country. 

Learn more about the 8 factors of workplace engagement here


  • Charity Activities
    Charity Activities

    At least 40% of staff are known to undertake charitable activities during business hours without incurring financial loss

  • Gym

    Companies offering either free gym/ sports facilities or subsidised gym membership for all employees

  • Pensions

    Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%

  • Long Service
    Long Service

    40% of employees have more than 5 years' service

  • Maternity

    At least 10 weeks’ full pay or generous alternative

  • Profit Related Payment
    Profit Related Payment

    Companies offering profit related pay to all employees

  • Family Friendly
    Family Friendly

    School hours contracts offered to all staff

Company Statistics

  • UK sites:


  • Staff Turnover:


  • Staff:


  • Earning £35,000+:


  • Average Age:


  • Male : Female:

    92% / 8%

Regional Engagement

In the press


Want to get on the list or be accredited?

Start your engagement journey today and find out what you need to do to earn a Best Companies accreditation or a place on the Best Companies lists.