About Pelican Business Services

Pelican Business Services are a leading-edge customer services business. Working as trusted partners, they add value for clients by ensuring they have confidence in the way they handle their billing, collections and customer relations. Their clients are predominately based in the water industry.

They started life at the turn of the 21st Century as Bristol Wessex Billing Services Limited. They were established by Bristol Water and Wessex Water as a joint venture company to manage all their metering, billing and collection operations, and to serve as a point-of-contact for all non-operational customer enquiries.

Today, Pelican are highly skilled in every area of their business and deliver award winning customer service.

Their passion for people, commitment to customer service excellence and their dedication to innovation is what makes Pelican a great place to work. The leader truly believes that if you look after your people, they will look after your customers. And so delivery of award-winning customer service starts with focusing on their people.

A pelican's journey starts with their award-winning customer services academy. The academy provides all new recruits with a grounding in their approach to customer experience and their key customer facing processes. Once recruits 'graduate', they join their department where they receive regular specialised training and ongoing weekly coaching support from their leaders as part of their normal business operating rhythm.

What is it like to work for Pelican Business Services

Wellbeing

80% of staff disagreed:

My work interferes with my responsibilities at home

Their Health and Wellbeing team are committed to providing initiatives to support mental wellbeing and their 'Healthy Conversations' initiative has helped lift the taboo on reaching out for support.

80% of staff disagreed:

My work interferes with my responsibilities at home

My Team

92% of staff agreed:

People in my team go out of their way to help me

As well as weekly coaching and monthly 1-2-1's, Pelican hold weekly team huddles. This is an opportunity for the team to get together to hear essential updates, share best practice, and celebrate success with the Wow award.

92% of staff agreed:

People in my team go out of their way to help me

Giving Something Back

98% of staff agreed:

My organisation encourages charitable activities

Pelican recycle 15 tons of paper, 15,000 cans and 7,000 plastic bottles annually. They also ensure materials are sourced responsibly, including paper which is FCS certified, meaning it is sourced from well managed forests and includes recycled materials.

98% of staff agreed:

My organisation encourages charitable activities

Learn more about the 8 factors of workplace engagement here

Benefits:

Charity Activities

At least 40% of staff are known to undertake charitable activities during business hours without incurring financial loss
Women

At least 40% of senior managers are women
Gym

Companies offering either free gym/ sports facilities or subsidised gym membership for all employees
Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%
Maternity

At least 10 weeks’ full pay or generous alternative
Development

Companies that provide support for non-work related training to all staff