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Rapport Guest Services was founded in London in 2012 and is an award winning, specialist company that provides corporate organisations with a range of fully managed reception, concierge and other front of house guest services.
Rapport are trusted every single day by a very special group of high-profile corporate clients, the majority being leaders in their own fields. These include big four accountancy firms, leading financial institutions, global software and media companies and prestigious property owners.
Clients select Rapport because they provide a remarkable service delivered by brilliant, engaged employees. Their clients benefit from a bespoke service, tailored to suit their individual needs and which embraces their own culture. Rapport is renowned for attracting and retaining the best front of house professionals, and for providing clients and their guests with an industry leading service which is both personal and intuitive.
Employee engagement is a top priority and Rapport develop and reward their employees through a broad range of initiatives from their recognition and awards schemes, extensive range of training courses, to their diversity and inclusion programme. Their brand ethos is based on creating rapport with clients, their employees, and their guests from the outset, leaving them with the perfect impression every time.
“2020 has presented challenges like never before, and we are working incredibly hard to ensure all of our Rapport Guest Services family feel supported, connected and remain positive about the future, at the same time supporting our clients in new and innovative ways. We are thrilled that the commitment to our teams has been recognised by Best Companies with their ultimate Three Star accolade.” Greg Mace, Founder & Managing Director
“The priority we place on employee engagement has enabled us to create a very special culture in Rapport. This recognition from Best Companies is a tribute to everyone in the business.” Greg Mace, Founder & Managing Director
"In Rapport Guest Services, our team members are our greatest asset and throughout the pandemic our priority has always been the team and their wellbeing. We are thrilled that the work we have done over the last 12 months, in incredibly difficult times has maintained and improved our culture, which has led to Best Companies three-star status." Natasha Whitehurst, Head of HR
The leadership team at Rapport have worked throughout the pandemic to ensure employees have felt supported, updated and engaged. They have endeavoured to give as much information, clarity and certainty as possible to help expedite the curve of change. The team have hosted Zoom calls for the entire Rapport population every week since March with the MD. The purpose of these calls has been to provide business updates, highlight L&D opportunities, fun activities (with prizes), recognition, and films that had been created by their own teams. These meetings, initially, were hosted twice a week, every week, which really helped to create a sense of certainty and care. The meetings will continue post-COVID and have moved to fortnightly, as more employees are now back in the business.
Rapport moved all learning & development to virtual setting at the start of the pandemic. They have since hosted training every single day, with over 5,000 hours completed since April with the Rapport team. The L&D team have created, and re-written hours of training to support the business.
Rapport designed and introduced Return to Work courses to provide front line staff with certainty and confidence. The sessions address safety and resilience in fast changing environments. Some of the topic areas included how to complete risk assessments, refreshers of the business excellence programme, core values and culture. They also covered; social distancing, how to sanitize your workspaces, remarkable service in the new world, managing guest responses. The sessions proved to be engaging and instigated many questions, ideas and suggestions. It has been a valuable platform to address ideas & questions, creating certainty on H&S protocol and responsibilities.
Learn more about the 8 factors of workplace engagement here
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