Launched in 2016, VoCoVo has been connecting staff, customers, software and hardware through bespoke voice-centered technology to increase the efficiency of customer service and providing greater end user satisfaction. Found in many high street brands, VoCoVo are changing how retail works in over 6,000 stores.
Culture at VoCoVo is underpinned by its people. They have created an environment where colleagues are happy, engaged, productive and deliver outstanding results. As part of this, VoCoVo employed a Head of Happiness who drives the culture strategy through their people, processes and HR.
VoCoVo’s mission is to ‘give everything a voice’ which runs internally as well as externally. VoCoVo believe that listening and acting on what employees want can create an environment where colleagues thrive.
‘VoCoVoice’, an employee lead panel, propel this mission by listening and talking to colleagues about ideas, concerns, feedback and suggestions.
On top of an employee lead panel, the leadership team embraces an open-door policy allowing any member of the team to call, email or meet for any reason. VoCoVo’s founder often reminds people that they are open to chat over a coffee at any time about any subject.