About A2Dominion

A2Dominion’s support for employee development is best evidenced through its continued investment in staff training, initiatives and programmes. Programmes such as the Talent Development Deal have been fully reviewed following feedback from the staff survey, previous cohorts and organisation changes and a new level called ‘Rising Stars’ has been introduced in 2015/16 which allows A2Dominion to have an offer aimed at developing management capability of front line colleagues. Courses aimed at ensuring staff develop work related skills and personal attributes continue to be both relevant and highly attended (3283 staff attended classroom training last year, with 96% of staff confirming they had successfully applied learning to their role) and they have been working to increase their portfolio of e-learning to ensure staff are receiving the development needed whilst reducing the time out of the office (25 new courses developed in-house in 2014/15). Furthermore, specific departmental learning programmes have helped increase the personal learning of specific teams, with measures such as increase in competency scores and call coaching rates improved. Finally, the continued offering of both in house qualification programmes (including the CMI Certificate in Management and specific departmental qualifications e.g. IRPM for Leasehold staff), as well as external qualifications offer staff the opportunity to become fully qualified in their area of work with 100% of managers confirming there had been a direct benefit to the team and organisation as a result.

The company believe their Wellbeing scheme has been their most effective initiative. The scheme focuses on quarterly campaigns, which have in the past covered nutrition, hydration, resilience and physical activity. These campaigns were supported with merchandise to reinforce messages, e.g. water bottles and healthy alternative drinks to tea and coffee. They trained 15 Wellbeing Leaders across the business who have planned and delivered these campaigns. The Wellbeing Leaders recently organised and supported an extension of an existing office hygiene campaign following a successful pilot called Healthy Workplace to their new upgraded offices provided for staff with improved facilities. Following employee feedback, this year they have reviewed how they can refocus their wellbeing campaign to make a bigger impact on staff. Going forward, the company will be holding two dedicated 'wellbeing weeks' a year, jam-packed full of health-focussed events. Their Lean Programme helps staff to improve their productivity, efficiency and quality of services to customers by streamlining processes and cutting out anything that is unnecessary. In addition they offer a long and varied list of flexible benefits that are continually refreshed in consultation with their employees.

The company introduced a bonus scheme three years ago in response to direct staff feedback via Executive Management Team roadshows and their Staff Consultative Committee. This scheme comprises of a group bonus and an individual bonus. The group bonus is a flat-rate non-consolidated (one-off) payment to all staff who achieved a rating of 'Good' or above in their appraisal. For 2015, eligible employees received a group bonus of £625 in their July pay packet, which was the highest award to date. The individual bonus is awarded to all staff who achieve a rating of 'Outstanding' in their annual appraisal. This additional bonus payment, of between 1% and 5% of their basic salary, is also paid in July. On top on the bonus payment, individuals who met all their appraisal expectations received a cost of living increase of 2%, paid in April this year. Individual bonus payments have proved to be particularly effective in enabling staff to share in the success of the company, by rewarding them for their efforts in helping A2Dominion to achieve its corporate objectives. In addition to the bonus scheme employees are rewarded with: - Up to £300 in benefits, from gym membership to private medical insurance, discounts at major retailers – via a dedicated website: www.a2dbenefits.co.uk , up to 28 days’ holiday after three years, plus grace days over the Christmas period, free staff parties, an Employee Assistance Programme, offering confidential support for everyday life challenges and Above and Beyond the Call of Duty (staff recognition) award for nominees, to the value of £100.