About ABTA Ltd

ABTA are the UK’s largest travel association, representing travel agents and tour operators that sell holidays and other travel arrangements worth £37 million each year.

For more than 65 years, they have been responsible for supporting and representing membership, regulating members’ behaviour through their Code of Conduct, setting industry standards and assisting consumers with travel questions or complaints against members.

The ABTA Code of Conduct governs areas such as accurate advertising, fair terms of trading, changes to booking and managing customer complaints. The Code of Conduct requires all ABTA members to provide customers with information on insurance, visas, passports, health requirements and alterations to travel arrangements.

The company has a team of around 82 people headed by Chief Executive Mark Tanzer, who has been with the company since 2005.

Their headquarters are based in London.

What is it like to work for ABTA Ltd

Leadership

80% of staff agreed:

This organisation is run on strong values / principles

Mark is committed to fostering a human approach, making clear his trust and confidence in staff at all levels. He encouraged a non-hierarchical management style in their open plan office and regularly attends social activities.

80% of staff agreed:

This organisation is run on strong values / principles

Giving Something Back

93% of staff agreed:

My organisation encourages charitable activities

Employees are encouraged to volunteer at Lucy Brown House, a sheltered accommodation centre for older people. Each Christmas, they take part in the Better Bankside scheme ‘Together at Christmas’, where staff donate gifts that are then given out to local homeless, elderly and vulnerable people.

93% of staff agreed:

My organisation encourages charitable activities

My Company

90% of staff agreed:

I believe I can make a valuable contribution to the success of this organisation

In 2017, the company implemented a cultural change programme called ‘The Every Touch’, which has helped develop their culture. They have also focused on providing managers with training on how to lead within the company and developed a behaviour framework to assist with management of staff.

90% of staff agreed:

I believe I can make a valuable contribution to the success of this organisation

Learn more about the 8 factors of workplace engagement here

Benefits:

Charity Activities

At least 20% of staff are known to undertake charitable activities during business hours without incurring financial loss
Women

At least 40% of senior managers are women
Health Insurance

Companies offering private health insurance for all employees