About Apex Hotels

Apex Hotels is a four star, independent, family owned hotel group headquartered in Edinburgh and operating several hotels in London, Edinburgh, Glasgow, Dundee and Bath. It employs approx. 1000 employees across a fast-paced labour intensive industry and has demonstrated sustainable growth as a business, opening a new property on average every two years.

Through significant research with customers and employees, Apex has created an individual approach to acknowledging its guests. It has developed a programme to tailor their Apex Hotels experience into memories and moments they want to share with others. Customer feedback is consistently monitored and evaluated via leading guest experience aggregator platform, Reviewpro. The business continually seeks to improve and personalise the customer journey, with the exec board finalising recommendations that will shape the future guest journey, as seen through the consumers' eyes.

Innovation is key to the group.s continued success, with £1.5million invested to create Apex Facilities, the largest hotel-owned laundry in the UK, allowing the hotel group to take its laundry requirements in-house - ensuring it meets the high standards expected for guests at all times. The Apex ethos of delivering great customer service is based upon recruiting for attitude and training for skill. Everyone, regardless of role, is employed to deliver Apex Hotels' signature ‘Warmer Welcome' to all guests and customers. It is projected that 32,700 entry level roles will need to be filled within the growing hospitality sector over the next five years, so Apex is passionate about developing its own pipeline of skilled staff in order to meet demand, providing opportunities for career development and progression, whilst achieving recognised qualifications.