About Arqiva Ltd

The senior management team make sure that they “walk the talk”. They are visible across all sites and have a programme that ensures all of their numerous locations - UK and overseas are visited by a Management Board member at least once every six months. Then they listen and hold employee feedback sessions. They also regularly attend their union (BECTU) and their Employee Board meetings to listen and explain things first hand. Giving business updates are always popular, and stories that demonstrate how their values of being ingenious, straightforward and collaborative are making a difference to their customers, their business and their people. All of Arqiva's Management Board team are happy to be contacted directly with any ideas and feedback. They regularly respond to employee queries particularly around examples of bringing their values to life. The senior leaders regularly send “Thank You” messages to employees using their online Thank You recognition scheme which is aligned to their core values.

With 2,300 employees across 60 sites in the UK, Europe, the USA and Asia getting employees physically together is a challenge Arqiva believe is worth taking on. They increasingly think of their employees as belonging to a series of communities looking for ways for employees to develop their knowledge and understanding as well as great working relationships within those communities. Three specific companywide team building events designed around distinct communities in the last 12 months are: Annual leadership conference for 450 employees from first line leaders up to their Management Board. Each has one or more direct reports or contributes to the development of leadership capability across Arqiva. This is a critical event as Arqiva strongly believe that great leadership is a fundamental component of being a Great Place to Work. Annual Sales and Account Management conference for 150 employees from around the world, each of whom supports or develops the relationships with their customers. This included commercial line management up to their Management Board. This key event focuses on inspiring great customer care, collaborative working, maximising opportunities to help customers prosper and succeed, and development of their people through sharing best practice. Safety, health and environment conference with over 100 employees attending from across all levels of the business from field engineers to senior management. This provides an overview of important safety, health and environmental topics related to their SHE strategy. Safety, health and environment is a key element of being a great place to work. 

Arqiva believe that each employee should be regularly recognised for their individual contribution and that effective recognition is a key ingredient in creating a great place to work and increasing engagement. They have a range of recognition programmes to help with this including excellence awards and exceptional bonuses - over 20% of the company received at least one of these in the past 12 months, a generous long service award programme. Arqiva recognised 270 employees and 4,455 years of service during the past year and, most recently, introduced a Thank You scheme. They have already advised their employees of their FY15 bonus schemes so they are aware of the targets that they need to meet. The Thank You scheme is an intranet based tool which provides a fun and easy way for all employees and managers to send a personalised electronic thank you card to a colleague - a copy is also sent to the recipient’s manager. The scheme has proved extremely successful with over 3,500 Thank Yous being sent in the first 6 months and this rate of usage continues. Arqiva have seen an increase over 14% in their Gallup score on recognition which increased by over 14% between 2013 and 2014 and they continue to look for opportunities to recognise their employees in ways that are meaningful to them.