About Bourne Leisure

Bourne Leisure provide holidays and holiday homes in the UK through their three brands: Haven, Butlins and Warner.

Right across the country you’ll find their team all working together to achieve their mission which is to ‘give our guests a great time with memories that last a lifetime.' The business started in the mid 1960's when their founding families bought their first caravan park in Kent. Since then, they have successfully maintained that 'family feel' while continuing to grow across the country.

Bourne Leisure recruit and offer opportunities to suit everyone, from cleaners to chefs, entertainers to sales people. They are clear about the purpose of all brands and give teams the support to make decisions to deliver that purpose.

Things move quickly at Bourne Leisure and they have high expectations of team members. In return for continued efforts throughout the year, the organisation offer flexibility in working patterns, with a fantastic range of incentives and rewards. They believe that keeping the mission at the heart of what they do and reinvesting over 40% of their profits, they can challenge themselves to become even better and even bigger.

What is it like to work for Bourne Leisure

Personal Growth

77% of staff agreed:

The experience I gain from this job is valuable for my future

At Bourne they have a wide range of virtual learning solutions to help engage and blend their learning for all their team members. C-Live is a scenario based virtual classroom that connects the team from all over the country to enable peer to peer learning in a safe environment. Bespoke scenarios such as; performance reviews, challenging conversations and guest service help support the communication development of their future leaders. C-Live is a platform that sits on their Learning Management System which enables groups to ‘connect’, share their progress and learning as well as providing the opportunity for the facilitator to moderate each group, sharing additional learning and resources to enhance the learning further. All of their brands offer the opportunity for team members to become brand ambassadors and then to progress to lead brand ambassadors. This provides them with exposure to additional development such as delivering training sessions, attending listening groups and conferences and passing on their passion for the brand to others.

77% of staff agreed:

The experience I gain from this job is valuable for my future

Wellbeing

69% of staff disagreed:

My health is suffering because of my work

Within the business they offer an Employee Assistance Programme (EAP), supported by their Occupational Health provider, this has been a key tool to provide support for their team and also their team leaders. The EAP provides free 24/7 confidential advice to their teams delivered by trained therapists and advisors. They have also launched their new app ‘Health e-hub’, provided by their EAP provider which their teams can access for advice on a wide ranges of issues including financial, legal and medical information, relationship advice, housing concerns, alcohol or drug issues, childcare support, stress and anxiety, gambling, bereavement etc.

69% of staff disagreed:

My health is suffering because of my work

My Company

89% of staff agreed:

I believe I can make a valuable contribution to the success of this organisation

Their Mission is embedded in every area of their business and they communicate the Mission at every opportunity, from when someone is applying for a job, to when they join and undertake their ‘warm welcome’ and 90 day induction programme, to the training and development they receive. Examples of how they communicate the Mission include: in the support centre they run a 'Mission Maker Awards' programme, where every month the brands recognise and celebrate individuals who have demonstrated the Mission. They have a Mission video which is shown to every team member, in which, their CEO describes the company’s future vision and how the team can bring the Mission to life for their guests.

To celebrate the Mission they hold an anniversary, usually in May, with fun activities happening across the business. The workshops for their Grow to GM and Grow to Team Leader development programmes are all based around the Mission and Values. The accommodation team in Butlins Minehead have golden ‘rosettes’ on the wall representing each of the Mission values. The team will then post ‘thank you’ cards either from guests or colleagues against the relevant value as a way of recognising how that person has brought the Mission to life.

89% of staff agreed:

I believe I can make a valuable contribution to the success of this organisation

Learn more about the 8 factors of workplace engagement here