I am inspired by the person leading this organisation
The Chief Executive and Leader of the Council introduce the corporate induction programme for all new starters. In addition to introducing themselves and their roles within the council, they take this opportunity to explain the council's vision, its commitment to customer service and the importance of each and every member of staff in this. Staff Matters - The meeting, which takes place monthly and is chaired by the Chief Executive, is attended by staff representatives from each service area. Its objective is to engage with staff, getting them involved in making decisions and get feedback on a wide variety of subjects. It is common for the Chief Executive to take personal responsibility for actioning certain points brought up by staff, ranging from car parking issues to refurbishment of toilet areas. Back to the Floor - All Directors and Heads of Service go ‘back to the floor’ for at least ½ day per year, during which they shadow an officer delivering a front-line council service. Following this job shadow, all Directors and Heads of Service report back on their experience and identify any changes they propose to make in their own service area.