Quick facts
  • What we do:
    Registered Social Landlord
  • Year established:
  • Website:
  • UK locations:
    North West
  • Contact
    • Centenary House, 1 Centenary Way , Eccles, Salford, M50 1RF

About City West Housing Trust

What is it like to work for City West Housing Trust

Tim Doyle is distinctive as a Chief Executive because he takes the time to get to know all of his staff personally when they join the organisation through the ‘Lunch with Tim’ sessions. This was Tim’s own idea as he wanted to create the opportunity for staff to meet him in a relaxed environment. This has proved to be a very successful initiative which reinforces the impression staff have of Tim as approachable and personable - Tim knows every City West employee by name. Tim is also an outstanding communicator and the regular staff briefings held by the executive team, and led by Tim, showcase these skills to employees by explaining key strategic messages in a straightforward way. Tim always welcomes feedback during these sessions from employees too. City West’s Going for Gold scheme, which is led by Tim and was his brainchild, encourages the personal development of staff by sponsoring them to undertake an activity of their choice, sometimes giving employees the opportunity to fulfil a long held ambition. This unique initiative sees Tim award successful applicants with their sponsorship at the annual staff conference.
My Manager
My Manager
Their corporate behaviours of Empowering & Motivating and Striving For Excellence both set the corporate expectations of how Managers and staff should perform and when they should challenge unrealistic expectations. The corporate PDR process outlines the number of performance objectives that should be set using the SMART principle. The HR team conduct a sample of all PDR objectives to ensure that they are fair and consistent across the organisation and free from any bias towards staff. Effective performance is rewarded within the PDR process with the bonus payment scheme. A corporate validation exercise process is undertaken to ensure that the performance ratings given to staff are evenly distributed and also free from bias.

Personal Growth
Personal Growth
There are a number of effective ways City West supports employees through the Personal Development Review process and training offered, but the Excellence Academy in particular stands out. City West’s Excellence Academy develops the leaders of tomorrow through training opportunities and mentoring. The Excellence Academy is about City West identifying high performers, talent and future leaders within the company; investing belief, time and effort into developing those individuals for the future and is one strand of their approach to talent retention and succession planning. Such is the success of this initiative; many graduates have taken on new projects or have been promoted. In total nine of the twelve employees involved in the scheme have been promoted since it started.

Learn more about the 8 factors of workplace engagement here


  • Women

    At least 33% of senior managers are women

  • Gym

    On-site gym or subsidised gym memberships

  • Charity Activities
    Charity Activities

    10% of staff undertake charitable activities during business hours

  • Childcare

    On-site nursery or vouchers

  • Maternity

    At least 10 weeks' leave on full pay

  • Pensions

Company Statistics

  • Earning £35,000+:


  • Staff Turnover:


  • Average Age:


  • Staff:


  • Sites:


  • UK sites:


  • Male : Female:

    59% / 41%

  • Under 35 to Over 55 Ratio:

    No employees under 35


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