About Cranstoun

The values Cranstoun believe are evident in everything they do are: how they work with their service users, how they treat colleagues and how they relate to others. Their values are ‘Ambition’ for service users and for Cranstoun, ‘Compassion’ through acting with care and compassion, ‘Innovation’by responding intelligently and imaginatively to local needs and ‘Integrity’ by being honest, accountable and transparent. The SMT demonstrate their commitment to Cranstoun's values at a strategic and operational level. The SMT invest in expertise to review the interventions that they offer to clients, establish and manage relationships with external partner agencies to ensure they offer intelligent and creative user-centred solutions, lead on the organisation's internal and external communication strategy to ensure that they are open and transparent about performance and future plans and chair the employee forum to inform and consult with employees on important and organisational matters. Cranstoun's CEO Steve very much leads by example and is well known and respected within the organisation. Steve takes the time to connect with employees at all levels. He also acts with transparency and integrity to inspire staff. Steve attends all new service inductions to provide an overview of the organisation and to welcome new colleagues. Steve is visible within services, engaging with staff at an informal level. He attends and is a big part of Managers Days and Staff Conferences, plus he introduces the Cranstoun Connect, the quarterly staff newsletter and sends regular briefings and updates to staff.

All of Cranstoun's Managers have taken part in a management development programme. Following the programme, support is provided through management and supervision structures and also informally through peer-support. They have invested in an external coach to support their Senior Managers to hopefully affect positive change and support them to achieve to their potential. The coaching has been hugely beneficial and bought about noticeable changes, with follow up sessions being provided to enable Managers to revisit their goals and maintain momentum. The performance of Cranstoun's Managers is reviewed via monthly supervision meetings, which lead incrementally to an annual appraisal. Performance is assessed through a variety of Key Performance Indicators including service performance, where services are monitored monthly against agreed targets with commissioning bodies. Additionally residential and rehabilitation services are also assessed against occupancy levels and organisational KPI's, where Managers are assessed quarterly against a number of organisational KPI's including staff retention, staff attendance, volunteer numbers etc and audits, where internal Quality, Performance and Results teams carry out annual audits on a range of working practices broadly in line with the Care Quality Commission standards. Performance is 'traffic lighted' and shared at a senior level, with supportive action plans agreed amongst Managers. 

Cranstoun's strategic vision and values are well known across the organisation and at every level. Their vision is simple and reflects the core reason that their employees work for Cranstoun, to beat alcohol and drug addiction. Their strategic vision is supported through action across four domains: Service User's, People and Performance and Growth. Each service / department formulates their annual business plan for the next financial year. Managers are responsible for holding business planning days, involving their whole team reviewing past performance and agreeing objectives for the year ahead. The business plans are linked to Cranstoun's strategic domains to ensure that all objectives support the business strategy and that every employee is aware of the contribution they are making to the performance and success of the organisation. Cranstoun's Staff Recognition Scheme rewards exceptional performance based on different categories, which mirror the strategic domains, again reinforcing the organisation's vision to all employees. The charity’s values are core to everything they do, how they treat service users, staff and one another. The values are reflected in Cranstoun’s policies and practices, as they recruit people with their values and measure individual and team performance against competencies aligned to their values.