Quick facts
  • What we do:
    Crawley Borough Council is a district council providing a range of services to and on behalf of the local community.
  • Year established:
  • Website:
  • UK locations:
    South East

About Crawley Borough Council

FROM STAFF STRIPPING off to pose for a cheeky calendar to raise money for charity, to councillors sleeping outside in the town centre bandstand to raise awareness of homelessness, when it comes to helping good causes Crawley Borough Council's employees don't do things by halves.

Staff report that their employer does a lot for the community, giving a positive score of 56%, while a 54% result shows that a desire for publicity isn't the reason it supports good causes — the council is ranked 17th on both points among mid-sized organisations. The workforce also believes the council does its bit to protect the environment, giving a top 10 positive score of 68%.

Everybody is allocated two days a year to volunteer, and environmental champions encourage staff to think green. Crawley is working to reduce its impact on the planet by recycling more and reducing business mileage.

The 798 people who work for the council have been on the payroll for an average of 13 years. The job isn't too stressful (69%), staff say that pressure doesn't affect their concentration (66%) and deadlines are realistic (62%).

Any employee can request flexible working, and nearly a third work part-time, 519 do flexitime and 40 job share. People are happy with the balance between their professional and home lives (67%) and don't feel they are spending too much time working (57%, ranking 11th). The council has recently recorded its lowest sickness absence rate for 10 years, at under a day a year for senior managers and an average of 3.2 days a year for all employees.

A top 10 score of 71% shows that staff feel their manager regularly expresses appreciation when they do a good job. They say they have the support they need to provide a great service (62%), managers motivate them to give their best (58%), talk openly and honestly with them (72%) and help them fulfil their potential (63%) — all top 20 scores.

What is it like to work for Crawley Borough Council

My Manager
My Manager
There are a range of development courses available for managers based around council policy and processes such as appraisal skills and absence management as well as a range of transferrable skills including giving feedback. Management handbooks are issued to all people managers which includes details of the management competency framework. The Council Intranet includes access to any resources that a manager may need and the learning lab has books, DVD's etc. available at any time.
The council was shortlisted for an award for its wellbeing programme by the PPMA in 2009 and won the employee benefits best absence management strategy in 2009. They have held regular wellbeing weeks to promote a range of activities that promote healthy practices in the workplace including nutrition classes, meditation sessions, healthy food in the staff canteen, the launch of a cycle to work scheme and encouraging staff to become more active during the working day. The nutrition sessions are the most popular events with 20 staff attending an 8 week programme looking at healthy eating and exercise. They continue to offer neck and shoulder massages, Tai Chi classes, flu jabs, sports activities and health screenings.
Giving Something Back
Giving Something Back
There are plenty of examples where staff have organised and been supported by colleagues in charity events. Including Race for Life and Relay for Life teams which this year raised over £6,000. They have supported Jeans for Gene's day since 2000, raising over £3,000. Some of these events have been triggered by the illness or loss of a colleague and staff have been keen to continue supporting these charities. The big coffee morning for Macmillans Cancer raised over £600 with staff baking their own cakes etc. They have collected Easter Eggs and gifts to be distributed to organisations in the town. Possibly the most popular activity has been the staff calendar similar to the calendar girls where staff "strip off" and all the money raised goes to charity.

Learn more about the 8 factors of workplace engagement here


  • Women

    At least 33% of senior managers are women

  • Gym

    On-site gym or subsidised gym memberships

  • Childcare

    On-site nursery or vouchers

  • Long Service
    Long Service

    40% of employees with more than 5 years' service

Company Statistics

  • Staff Turnover:


  • Average Age:


  • Male : Female:

    47% / 53%

  • Staff:


  • UK sites:


  • Earning £35,000+:



Want to get on the list or be accredited?

Start your engagement journey today and find out what you need to do to earn a Best Companies accreditation or a place on the Best Companies lists.