People in my team go out of their way to help me
Following the stock transfer of homes from Durham County Council to Dale & Valley Homes, 4200 new tenancy agreements needed to be prepared, hand delivered and tenants' signatures obtained in a 3 month period. This was a mammoth task and required a ‘whole team’ approach. Roles ranged from Tenancy Agreement preparation, home visits to get the document signed and data entry. They were assigned to every member of the organisation, including the Managing Director and Executive Management Team. For this task, traditional team boundaries were put aside and new virtual teams established. This approach meant that staff members were working alongside colleagues they had never worked with before, thus supporting improved relationships and communication between both teams and individuals, once back in the ‘day job’. Motivation was maintained through weekly updates on progress. Every member of staff took pride in the achievement of steadily moving towards the end goal. Weekly updates were followed by e-mails from the Managing Director praising everyone involved for their hard work and dedication. What could have been a hugely mundane and cumbersome task, became a real team building exercise which promoted interaction between different individuals across the organisation, breaking down barriers between teams. Once finished, the sense of achievement, shared by the whole organisation, was almost tangible and re-enforced that the 'impossible' can become 'achievable' when everyone works together.