Engagement score

Latest BCI Score

725.4

Quick facts

What we do:
Leading retail general insurer that is home to Britain's best-known brands including Direct line, Churchill, Privilege and Green Flag.
Year established:
2012
Website:
http://www.directlinegroup.com
Contact
- Direct Line Group, Churchill Court, Westmoreland Road, Bromley, BR1 1DP

About Direct Line Group

Direct Line is a leading retail general insurer that is home to well-known brands including Direct Line, Churchill, Privilege and Green Flag.

The firm first opened their doors in 1985 with 63 employees selling car insurance from a single call centre in Croydon. Today, they have more than 10,000 employees, with insurance available to both private and commercial customers within the UK. They offer cover for the home, pets, travel, life, and breakdown, as well as landlord and business insurance.

Direct Line have more than 10 million customers, provide 13,000 car insurance quotes daily, sell a Direct Line policy every 10 seconds, and receive notifications from customers about a claim every 30 seconds.

The head office of Direct Line is based in Bromley and is overseen by Chief Executive Officer Paul Robert Geddes, who has been with the company since 2009.

What is it like to work for Direct Line Group

My Manager

90% of staff agreed:

I feel that my manager talks openly and honestly with me

Direct Line need their managers to stretch themselves, perform to the best of their ability and continuously improve. Their straightforward and less bureaucratic approach to managing performance and development is based on two-way communication between management and employees.

90% of staff agreed:

I feel that my manager talks openly and honestly with me

Wellbeing

72% of staff disagreed:

My health is suffering because of my work

Their focus on four pillars of health - mental, social, environmental and physical - help provide support to employees, as does their current focus on mental health. As part of this, at least one trained mental health first aider has been introduced on each floor of their 37 sites.

72% of staff disagreed:

My health is suffering because of my work

My Team

91% of staff agreed:

People in my team go out of their way to help me

Their CONNECT programme, set up in 2014 and delivered to more than 5,000 employees, allows fresh thinking and better conversations to take place at work in order to deliver an improved experience to customers and bolster communication with each other.

91% of staff agreed:

People in my team go out of their way to help me

Learn more about the 8 factors of workplace engagement here

Benefits:

Charity Activities

At least 20% of staff are known to undertake charitable activities during business hours without incurring financial loss
Pensions

Companies offering a final salary, non-contributory pension scheme to all or one in which the employer puts in at least three times
Long Service

50% of employees with more than 5 years' service
Maternity

At least 10 weeks’ full pay or generous alternative
Family Friendly

School hours contracts offered to all staff