Quick facts

About Dishoom

EVEN STARS QUEUE to get into this popular chain’s four London restaurants and its newest site in Edinburgh. Actress Keira Knightley has been seen waiting to try Dishoom’s Iranian-Indian cuisine. Bookings are not accepted for tables of fewer than six people in the evenings, but staff hand out chai tea or sweet sherry to help time pass in a convivial atmosphere.

The chain was established in Covent Garden in 2010, modelled on the “Irani” cafes set up by emigrants to Bombay (now Mumbai) in the 1900s, and now employs 517 people. Staff love working for the organisation, an 83% positive score, eighth on our list.

For Sabna Macal, a junior sous chef at the Carnaby Street branch, this is no bread-and-butter job. “I feel like I am coming home,” she says. “When you are busy you have more fun, it just comes from your heart. And Dishoom is always busy.”

All contracts are permanent and tips are fairly divided. Co-founder Shamil Thakrar says: “We pay at least as well as a lot of graduate training schemes.” The Fair Deal factor is the company’s best on our list (77%). A server makes £32,047 a year on average and staff are happy with their pay and benefits (84%).

Four promotions in four years have taken Vince Ferriero from food runner to floor manager at the King’s Cross branch. “I love this place because you learn so much,” he says. Staff find their training of great personal benefit (81%). Hassan Idd Hassan, head expeditor at the Carnaby Street branch, agrees, saying: “Dishoom is something special.”

www.dishoom.com


What is it like to work for Dishoom

Personal Growth
Personal Growth
All of Dishoom’s managers and promising team members are able to put themselves forward for a seven-month management programme, which is led by professional leadership coaches focusing on recruitment, self-management, performance coaching, and various management techniques. The more senior managers also receive state-of-mind training focusing on managing stress and clarity of thought and ‘getting things done’ training to enhance focus, happiness and efficiency.
Giving Something Back
Giving Something Back
For every breakfast Dishoom serve, they donate a breakfast to a child in the UK. For every lunch and dinner they serve, they donate a lunch to a child in India. This came about in 2015, when during Ramadan Dishoom decided to make a Zakat (donation) to two charities providing free school meals. The company loved the idea and at Diwali the same year decided to make this a permanent part of Dishoom. They support both Magic Breakfast in London and The Akshaya Patra Foundation in India, because they believe their work is important and urgent. The money to provide the meals all comes from Dishoom, it’s not added to guests’ bills. They also deliver education sessions in Magic Breakfast schools. Team members talking about the importance of healthy eating and doing a simple cooking class with pupils. When the company visit India with senior managers or long-serving team members, they volunteer in schools that are part of The Akshaya Patra Foundation 'food for education' programme towards which their donations contribute. They spend the day visiting their facilities then meeting and serving the schoolchildren. They also offer the team opportunities to fundraise for charity partners. This year, two of the team ran the Royal Parks Half Marathon for The Akshaya Patra Foundation in September.
Fair Deal
Fair Deal
At Dishoom, there are a number of different reward and recognition schemes, from weekly initiatives in the restaurants, to annual company-wide awards. They have their Seva-walla awards at their Christmas party. These are for the team voted by their peers as the most supportive team members (non-managers) and best developers of people (managers). This is particularly effective as it is great peer to peer recognition. They also celebrate long service by inviting everyone that has been with the company for two years or more to attend a formal gala dinner with their partner or a guest of their choice. People who have been with the company for five years or more come along to the ‘Bombay Bootcamp’ – a money-can't-buy trip to Bombay to see the Irani cafes and street food that are the inspiration for Dishoom restaurants. In the restaurants, Dishoom give anyone that receives 100% on their Mystery Diner a bottle of Prosecco or another gift to show their appreciation. Anyone nominated as a ‘Seva star’ by their manager each month - someone who has gone the extra mile - will get a gift voucher for somewhere they will love.

Learn more about the 8 factors of workplace engagement here

Benefits:

  • Gym
    Gym

    companies offering either free gym/ sports facilities or offering subsidised gym membership for all employees

Company Statistics

  • Earning £35,000+:

    11%

  • Average Age:

    29

  • Staff:

    517

  • UK sites:

    6

  • Male : Female:

    66% / 34%

  • Staff Turnover:

    99%

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