About Elior UK

The senior management team has fully embraced the You Made a Difference scheme, using it to engage with colleagues for a job well done. There is a genuine warm and friendly approach adopted by the senior leaders that makes colleagues at all levels comfortable with approaching them. It is an informal yet clear approach that makes colleagues feel that they are not simply a number in the organisation. This is clearly demonstrated by the back to the floor days during which a member of the senior team spends a day at site, where they really get their hands dirty. Elior's HR Director, Arran McDowell was the most recent member of the Leadership team to show his commitment, spending a full day in the kitchen preparing food for service. It is also important to note that 60% of their board has been promoted internally – there is a real focus and dedication to colleague development.

Elior’s Safety & Wellbeing team developed a management programme and awareness campaign helping deal with stress before it becomes an issue which can have an adverse affect.  It addresses the person as a whole and also encourages them to seriously look at their lifestyle and what they can also do to help themselves. Having spoken to both the colleague and the line manager who participated in the assessment, they both felt it had been very productive and unblocked the communication between them which was partly causing the problems.  Elior’s Safety & Wellbeing team encourage all colleagues to think about everyday activities and provide thought provoking summaries about how they can go about things in a safer way. On Elior's internal Extranet this year they have provided guidance about safety at Christmas including Christmas tree lights, driving in adverse weather, how to keep cool in extreme summer weather. They are also trying to encourage managers to use their common sense.  It’s not necessarily about going by the rule book, but by being genuinely supportive.

Linked to Elior's multi-award winning eXperience programme, Training Journal and Personnel Today, the “You Made a Difference” recognition scheme was introduced in the spring of 2012. Its goal was to move the spotlight from the negative to positive and designed to reinforce and encourage positive behaviours, recognising progress being made by their colleagues by thanking them each time a job is well done. Noticing, and thanking their colleagues for doing jobs well and with a warm, friendly and genuine attitude creates job confidence and satisfaction, colleague engagement and commitment to Elior UK. This in turn drives positive results for all. When an Elior colleague is seen to be “Making a Difference”, and demonstrating something exceptional, they are immediately recognised with a ‘thank you’ and issued by their Manager with a ‘You Made a Difference’ thank you cheque. The Manager then records the entry on their internal extranet giving the colleague an opportunity to win one of 40 gift vouchers each month. This scheme has been so successful and well received by the business, that it has been incorporated as a distinctive category in its own right at the annual awards ceremony where those individuals who have made a unique difference are recognised. Last year’s winner introduced a healthy eating ‘points mean prizes’ initiative which was so successful at site, that it was replicated across other operating sites.