Mission: To provide straightforward financial solutions for today and tomorrow. Vision: To be recognised as an undisputed leader amongst the UK finance providers, underpinned by world class People, Service & Profit.
FIRST RESPONSE FINANCE provides motor vehicle loans for customers who have previously experienced financial problems. Set up in 1997 and operating under its present name since 2000, the company says it differs from the rest of the industry by focusing on customers rather than profit.
With a headquarters in Nottingham and offices in Glasgow and Leigh, Lancashire, it has a 73% positive score, ranking fourth, for Wellbeing overall. Suggestions from members of the 270-strong workforce are often taken on board, with monthly massages, standing desks and more favourable pay dates recently implemented. In addition, overtime is kept to a minimum and used only when necessary.
People say managers share important information with them (82%). Staff also feel the business is run on sound moral principles (89%) and that this begins with chairman and chief executive Don Brough (89%).
Close to half of the employees have been on the payroll for five or more years. Overall, people at this financial services provider are satisfied with their pay and benefits (78%) and feel they are fairly compensated for their responsibilities (70%).
The senior team promotes a culture of openness and honesty by shunning personal offices. It is also heavily involved in mentoring middle managers and does not impose rigid benchmarks, focusing instead on observation and development through key attributes. Individuals appreciate this approach, saying their bosses would be quick to respond to any signs of stress in the workplace (78%, eighth).
Male : Female