Quick facts

About First Response Finance Ltd

First Response Finance (FRF) are an award-winning vehicle finance company with offices in Nottingham, Leigh and Glasgow. The company employ almost 300 people in a range of roles, from sales to customer experience and account management.

FRF's primary product is - hire purchase for used cars, motorbikes or vans. They also offer personal loans to existing customers.

The core principles that underpin the company and the work of their staff are based on the following words: open and honest; winning attitude; customer driven; and team player.

The business is led by Chief Executive Officer Don Brough, who is keen to engage with all employees on a regular basis. In order to do this he holds regular 'pulse' meetings which allows him to hear first-hand how employees are feeling, what is impacting them and also what they enjoy.

What is it like to work for First Response Finance Ltd

Don Brough ensures he is accessible to each employee very early on in their time at First Response. There is a monthly feature in the company magazine called 'Ask Don' where employees from across the business will forward questions for Don to answer.
Employee wellbeing is taken seriously, with several initiatives in place. For example, staff have access to a free 30-minute massage, which is appreciated for the time this provides for staff to relax and relieve any tension in their shoulders and back.
Fair Deal
Fair Deal
The company made the decision to remove performance targets to enable employees to focus their efforts on the customer, rather than achieving targets. This was also based on the understanding that target-driven staff are unlikely to want to help colleagues who are struggling, hindering the performance of the company.

Learn more about the 8 factors of workplace engagement here


  • Health Insurance
    Health Insurance

    Companies offering private health insurance for all employees

  • Long Service
    Long Service

    50% of employees with more than 5 years' service

  • Maternity

    At least 10 weeks’ full pay or generous alternative

  • Development

    Companies who provide support for non-work related training to all staff

Company Statistics

  • Earning £35,000+:


  • Staff:


  • UK sites:


  • Average Age:


  • Male : Female:

    46% / 54%

  • Staff Turnover:



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