Quick facts
  • What we do:
    Mobile Device & Accessory Recycling & Distribution
  • Year established:
  • Website:
  • Contact
    • Solutions House, 223 Hook Rise South, Surbiton, Surrey, KT6 7LD

About Genuine Solutions Group

What is it like to work for Genuine Solutions Group

Personal Growth
Personal Growth
Genuine Solutions strongly believe that their staff are their future. With this in mind, the company has several initiatives in place that give their staff the opportunity to develop. Every single employee has a personal development plan that is created between them and their manager and reviewed during their annual or half yearly appraisal. The company also works closely with the Duke of Edinburgh's charity and as part of their 60th anniversary they released the Challenge Award, which is given in recognition for achieving either a personal or commercial challenge or achievement. This innovative award and framework allows Genuine Solutions to give their people an opportunity to develop and gain prestigious recognition. Another example of how the organisation supports employee development is their monthly training courses. The company takes pride that they can offer every member of staff the opportunity to attend monthly training courses held at their offices by an external trainer. These courses are built around training needs and what is best for the business. They have also provided several training courses at Kingston College, which have been hugely beneficial for all staff and have allowed them to develop further within their specific job roles. Alongside these initiatives Genuine Solutions also run an Apprentice Programme, which has proved incredibly successful, as it has not only increased productivity but it has also strengthened the workforce and improved motivation amongst all employees.
Giving Something Back
Giving Something Back
Giving back is an integral motivation in Genuine Solutions and support for charities is a vital element of their contribution to society, with their designated charities being selected from suggestions across the company that are often based on personal experience. 2nd chance is one of the company values and this drives staff to proactively recruit and give a 2nd chance to those that would normally find it difficult to find employment elsewhere. Once a month the company donates food to the Kingston Food Bank, who supply emergency food for local people. This is the business’s second year supporting this amazing charity and all of the Senior Management continue to make monthly donations, something that was offered to all staff and again there was an incredible 90% uptake. The company’s community investment programmes are unique in engaging the entire business. They continually strive to recruit apprentices throughout the business wherever possible and to support the local community by working closely with Life Skills, in association with Barclays. Genuine Solution’s has just seen two members of staff finish their apprenticeship who are now NVQ qualified and continue to progress within the business. They even have another two apprentices that are successfully enrolled in their programme NEETS to support those not in education, employment or training. Within recruitment the company has an active apprenticeship programme that has seen them work with organisations that help disadvantaged young people get into employment and training, again emphasising how important it is to them to give something back. 
My Company
My Company
Genuine Solutions truly believe that as a company their vision, mission and values are what makes them come alive throughout the business. There are several ways in which they communicate them to their staff, for example the large posters on the walls throughout the buildings to ensure visibility. Whenever there are new starters within the company, an induction is held for each and every one of them to ensure that they are all aware what Genuine Solutions vision, mission and values are. They are also available to view on the company's intranet, as well as them being discussed in the monthly management meetings, board meetings and departmental meetings, such as the All Hands Meeting. Genuine Solutions strongly believe that all of their staff are aware of what the company's vision, mission and values are, ensuring that they are then able to implement them successfully into the fantastic work they generate. 

Learn more about the 8 factors of workplace engagement here


  • Charity Activities
    Charity Activities

    At least 20% of staff are known to undertake charitable activities during business hours without incurring financial loss

  • Holidays

    Companies offering a minimum of 25 days annual leave to all employees

  • Gym

    companies offering either free gym/ sports facilities or offering subsidised gym membership for all employees

  • Development

    Companies who provide support for non-work related training

  • Family Friendly
    Family Friendly

    School hours contracts offered to staff

Company Statistics

  • UK sites:


  • Earning £35,000+:


  • Staff Turnover:


  • Average Age:


  • Staff:


  • Male : Female:

    66% / 34%


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