Every week everyone in the business is eligible for recognition resulting in them receiving a Bronze, Silver or Golden ticket. This is based on a number of different achievements which include being a top 3 performer within the team, ensuring that their customers receive the best service by seeing the process through to completion as well as adhering to core values. Those who receive a Golden ticket can also choose to take a bottle of wine or a box of chocolates with all recipients of tickets being recognized by their peers in a public display of celebration. The tickets are placed into a quarterly draw with 2 Bronze winners, 1 Silver and 1 Gold. The prizes comprise of a £250 shopping voucher for Bronze, a £500 shopping voucher for Silver and a £1000 holiday voucher for Gold. As this is not purely based on performance it drives everyone in the business to not only 'Be the Best' but also 'Treat Customers Fairly' and 'Make it a Brilliant Place to Work.