Michael Ward is a personable, warm and engaging leader. He brings a sense of realness to Harrods' world and ensures everyone takes what they do, seriously but not take themselves too seriously. The biggest demonstration of comittment to improving the working environment was to press ahead with the refurbishment of the employee restaurant at a cost of £500,000, even though the restauraunt is going to be moved to a different floor and location in approximately18 months time. Many companies would have said that the employees could wait, but because the leadership team were sensitive to the feelings and frustration the poor quality of food, the ambience, decor etc. was creating, they pressed ahead with the refurbishment. This was an appropriate grand gesture towards employees.
In August Harrods launched their Satisfaction Forum, their form of an employee council, as the next step in evolving two way dialogue within Harrods. It is a non-compulsory body that will meet three times a year with the various heads of division, culminating in a bi-annual forum with the MD and HR director who will monitor and evaluate the effectiveness and direction of the forum based on the feedback for the forum representatives. They have 127 forum representatives across 22 divisions in Harrods. Although participation is not compulsory, most of the divisions have taken part and those not formally part of the forum had a listening practice in place already.
One of the best examples which has been running for four years and which Harrods believe is completely unique to them is the ‘Harrods One Hundred’. This is a very exclusive club whose 100 members are their best sales people. Membership is driven by the amount of sales achieved and the top sales person achieved sales of over £6 million in 2010/2011. The rewards are a special yearly dinner awards ceremony with directors and their managers. They receive a gift bag containing a £1000 gift card, pampering sessions, gifts provided by brands such as Cartier and additional employee discounts as well as a unique ID card that gives them additional senior manager privileges and finally a Harrods 100 jacket lapel pin to wear with pride.
Learn more about the 8 factors of workplace engagement here
On-site gym or subsidised gym memberships
On-site nursery or vouchers
40% of employees with more than 5 years' service
At least 10 weeks' leave on full pay
Full family cover
Male : Female: