Quick facts
  • What we do:
    Travel Agency
  • Year established:
  • Website:
  • Contact
    • 9-10 Vine Place, 9-10 Vine Place, Sunderland, Tyne & Wear, SR1 3NE

About Hays Travel

Hays Travel are the UK’s largest independent travel agent, specialising in good-value quality holidays and excellent customer service.
The company opened their first shop in County Durham in 1980, an event that caused Chief Executive Officer John Hays to ‘fall in love with the travel industry’.
The Sunderland company have come a long way since then, generating an annual turnover of more than £800 million and employing more than 1,000 staff. Hays Travel have more than 100 retail shops around the UK and more than 130 travel agents working from home.
They also run Hays Travel Independence Group, a consortium of retailers benefiting from Hays Travel's buying power, technology and back-office expertise.
Employees are regularly involved in local community partnership projects and the firm has received the prestigious Investors in People Gold status.
Fully ABTA and ATOL bonded, the firm offer customers complete financial security plus totally impartial advice and a choice of hundreds of suppliers.

What is it like to work for Hays Travel

My Manager
My Manager
Retail managers are measured by sales targets and KPIs. They can see these reports at all times, so they know where improvements can be made. At head office, KPIs can be set and individual or team outcome plans agreed by senior management.
Fun activities include dress-down days, charity events, bake-off sessions and Fruit Friday to create a good atmosphere. The firm also have many staff who work a variety of different hours to achieve a work-life balance.
My Team
My Team
Hays Travel host annual conferences for sales managers and bi-annual ‘Direction of Travel’ events for head office staff to hear how the company is doing. Head office holds weekly quizzes and has a ‘Star of the Week’ scheme.

Learn more about the 8 factors of workplace engagement here


  • Charity Activities
    Charity Activities

    At least 20% of staff are known to undertake charitable activities during business hours without incurring financial loss

  • Women

    At least 40% of senior managers are women

  • Gym

    companies offering either free gym/ sports facilities or offering subsidised gym membership for all employees

  • Pensions

    Companies offering a final salary, non-contributory pension scheme or one in which the employer puts in at least three times

  • Family Friendly
    Family Friendly

    School hours contracts offered to staff

Company Statistics

  • UK sites:


  • Male : Female:

    14% / 86%

  • Staff:


  • Earning £35,000+:


  • Staff Turnover:


  • Average Age:



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