Quick facts
  • What we do:
    Travel Agency
  • Year established:
  • Website:
  • Contact
    • 9-10, Vine Place, Sunderland, Tyne and Wear, SR1 3NE

About Hays Travel

Hays Travel are the UK’s largest independent travel agent, specialising in good-value quality holidays and excellent customer service.
The company opened their first shop in County Durham in 1980, an event that caused Chief Executive Officer John Hays to ‘fall in love with the travel industry’.
The Sunderland company have come a long way since then, generating an annual turnover of more than £800 million and employing more than 1,000 staff. Hays Travel have more than 100 retail shops around the UK and more than 130 travel agents working from home.
They also run Hays Travel Independence Group, a consortium of retailers benefiting from Hays Travel's buying power, technology and back-office expertise.
Employees are regularly involved in local community partnership projects and the firm has received the prestigious Investors in People Gold status.
Fully ABTA and ATOL bonded, the firm offer customers complete financial security plus totally impartial advice and a choice of hundreds of suppliers.

What is it like to work for Hays Travel

My Manager
My Manager
A full programme supports managers from when they start their role, as Hays Travel fully understand how important managers are to the business. They also offer one-on-one support as and when required with a member of the learning and development team.
Personal Growth
Personal Growth
Each year, they take on more than 100 apprentices who are employed from day one and provided with training tailored to their needs. Once qualified, there are opportunities to develop further. Many of their current managers started as apprentices.
Several employees are qualified mental health first aiders, while a HR newsletter gives tips on stress awareness, managing stress and where to get help. The company helps alleviate stress by hosting fun activities to create a relaxed atmosphere.

Learn more about the 8 factors of workplace engagement here


  • Charity Activities
    Charity Activities

    At least 20% of staff are known to undertake charitable activities during business hours without incurring financial loss

  • Women

    At least 40% of senior managers are women

  • Gym

    Companies offering either free gym/ sports facilities or offering subsidised gym membership for all employees

  • Family Friendly
    Family Friendly

    School hours contracts offered to all staff

Company Statistics

  • Male : Female:

    13% / 87%

  • Staff Turnover:


  • Staff:


  • UK sites:


  • Earning £35,000+:


  • Average Age:


Regional Engagement

In the press


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