About Heathrow Business Support Centre

The Heathrow Business Support Centre is located in Glasgow and delivers finance, HR and ID security services to Heathrow Airport. The unit employs 57 people and was set up in 2000.
The support centre offers services to Heathrow Airport, the world’s second-busiest airport, with a record 75.7 million passengers in 2016.

Heathrow is 14 miles west of Central London, with two parallel east-west runways and four operational terminals on a site of more than 12 km sq km. The airport is owned and operated by Heathrow Airport Holdings.

The role of the support centre is critical in delivering the back-up functions that enable Heathrow Airport to achieve its vision of giving passengers the best airport service in the world.

The centre recognises and values everyone’s contribution and offers great benefits. These include an employee assistance programme, pension, healthcare and travel offers, plus a wide range of career-development opportunities.

What is it like to work for Heathrow Business Support Centre

My Manager

92% of staff agreed:

My manager shares important knowledge and information with me

A performance management framework agrees objective and measurable targets with managers, assessed in the middle and end of each year, with final ratings linked to pay and bonuses. There are regular one-to-ones each month between employees and managers.

92% of staff agreed:

My manager shares important knowledge and information with me

Wellbeing

85% of staff agreed:

I am happy with the balance between my work and home life

A colleague-led group identifies offers for staff. This has spawned a weekly delivery of fruit, free healthy breakfast cereals, free health checks and flu jabs. Massage and chiropody specialists, holistic therapies and a counselling service are also offered.

85% of staff agreed:

I am happy with the balance between my work and home life

Giving Something Back

97% of staff agreed:

My organisation encourages charitable activities

An active employee group manages and drives forward community involvement. This group identifies charities people want to support. Activities have included the Heathrow Midnight Marathon, the Oxfam Big Bra Hunt and making up clothes packs to send to Africa.

97% of staff agreed:

My organisation encourages charitable activities

Learn more about the 8 factors of workplace engagement here

Benefits:

Charity Activities

At least 20% of staff are known to undertake charitable activities during business hours without incurring financial loss
Women

At least 40% of senior managers are women
Holidays

Companies offering a minimum of 25 days annual leave to all employees
Gym

companies offering either free gym/ sports facilities or offering subsidised gym membership for all employees
Long Service

50% of employees with more than 5 years' service
Maternity

At least 10 weeks’ full pay or generous alternative