Quick facts
  • Year established:
    2000
  • Website:
    http://www.heathrow.com
  • Contact
    • L H R Business Support Centre Ltd, Carlson House, 19 Mossland Road, Hillington Park, Glasgow, Renfrewshire, United Kingdom, G52 4XZ

About Heathrow Business Support Centre

Heathrow Business Support Centre was founded on the turn of the 21st Century when the business supported all BAA Airports including Gatwick, Stansted, Glasgow, Edinburgh, Aberdeen and Southampton. After various divestment within the airport group, Heathrow BSC has evolved to become an organisation which provides finance, HR and ID security services directly to Heathrow Airport, the world's second busiest airport with over 80 million passengers in a year.

Heathrow BSC offers critical delivery support in back up functions that enable Heathrow Airport to achieve its vision of giving passengers the best airport service in the world.

Everyone at Heathrow BSC is offered a wide range of career and personal development opportunities throughout their employment lifecycle. Heathrow BSC recognises and values everyone's contribution and offers great benefits. These include an employee assistance programme, pension, healthcare, staff discounts schemes and travel offers.

Their purpose and values are communicated and displayed throughout the organisation on walls via creative artwork that both highlights their values but importantly connects their remote office to the Heathrow operation. They embed these values continually throughout the year and in every transactional action that originates from the shared service with them clearly stated on every email, internal and external.

What is it like to work for Heathrow Business Support Centre

Leadership
Leadership
Along with his Senior Leadership Team, the CEO actively hot desks between teams and functions on a daily basis to encourage involvement, participation and increase engagement.
Wellbeing
Wellbeing
Heathrow BSC have a wellbeing group which sends out regular weekly blogs and communications highlighting important issues and giving links to practical tools supporting mental health and physical wellbeing. 

Giving Something Back
Giving Something Back
Heathrow BSC actively encourage every member of staff to take a day each year to support one of their identified charities, enabling them to give over 800 hours of support each year to a range of charities and community groups with each individual choosing what is important to them. 

Learn more about the 8 factors of workplace engagement here

Benefits:

  • Charity Activities
    Charity Activities

    At least 40% of staff are known to undertake charitable activities during business hours without incurring financial loss

  • Women
    Women

    At least 40% of senior managers are women

  • Holidays
    Holidays

    Companies offering a minimum of 26 days annual leave to all employees

  • Gym
    Gym

    Companies offering either free gym/ sports facilities or subsidised gym membership for all employees

  • Long Service
    Long Service

    40% of employees have more than 5 years' service

  • Maternity
    Maternity

    At least 10 weeks’ full pay or generous alternative

Company Statistics

  • UK sites:

    1

  • Staff:

    117

  • Staff Turnover:

    12%

  • Male : Female:

    28% / 72%

  • Average Age:

    38

  • Earning £35,000+:

    8%

Accreditation

Accreditation 2020
Accreditation 2019
Accreditation 2018
Accreditation 2017
Accreditation 2016
Accreditation 2015

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