Quick facts
  • What we do:
    Shared Service Centre
  • Year established:
  • Website:
    http://[email protected]
  • Contact
    • Carlson House, Mossland Road, Glasgow, G52 4XZ

About Heathrow Business Support Centre

The Heathrow Business Support Centre is located in Glasgow and delivers Finance, HR and ID security services to Heathrow Airport.

The support centre offers services to Heathrow Airport, the world’s second-busiest airport, with a record 75.7 million passengers in 2016.

Heathrow is 14 miles west of Central London, with two parallel east-west runways and four operational terminals on a site of more than 12 km sq km. The airport is owned and operated by Heathrow Airport Holdings.

The role of the support centre is critical in delivering the back-up functions that enable Heathrow Airport to achieve its vision of giving passengers the best airport service in the world.

The centre recognises and values everyone’s contribution and offers great benefits. These include an employee assistance programme, pension, healthcare and travel offers, plus a wide range of career-development opportunities.

What is it like to work for Heathrow Business Support Centre

Wellbeing champions encourage and promote various initiatives, such as monthly holistic therapy sessions, annual access to influenza vaccinations, and weight management classes. A range of breakfast cereals and fresh fruit are provided for a healthy start to the working day
My Team
My Team
The company is working in collaboration with AI and robotic developers creating emerging technologies, and recently upgraded their operating systems to introduce Office 365 to all employees. They also promote the use of Skype for communication in an agile environment.
Giving Something Back
Giving Something Back
The implementation of LED lights and movement sensors has had a positive impact on the organisation’s electricity usage and cost. All employees are provided with reusable water bottles, while plastic, paper and cans are recycled, and food waste recycling bags are used daily.

Learn more about the 8 factors of workplace engagement here


  • Charity Activities
    Charity Activities

    At least 20% of staff are known to undertake charitable activities during business hours without incurring financial loss

  • Women

    At least 40% of senior managers are women

  • Holidays

    Companies offering a minimum of 26 days annual leave to all employees

  • Gym

    Companies offering either free gym/ sports facilities or offering subsidised gym membership for all employees

  • Long Service
    Long Service

    50% of employees with more than 5 years' service

  • Maternity

    At least 10 weeks’ full pay or generous alternative

Company Statistics

  • UK sites:


  • Staff:


  • Male : Female:

    32% / 68%

  • Average Age:


  • Earning £35,000+:


  • Staff Turnover:


Regional Engagement

In the press


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