Carole has produced a clear vision and a clear, simple business strategy. It is easy to understand and the business lives up to it. She has passion, energy, focus, in-depth understanding of all areas of the business but mainly a passion for the operational business which is what Hermes are all about. She is fair and builds close but challenging relationships with the clients and suppliers and has a real focus on Hermes as a family and a drive towards close and productive working relationships.
Hermes Field Managers regularly need to interview potential self employed couriers to provide services for them. There are around 150 Field Managers, many of whom took the decision to conduct interviews in the homes of potential couriers. Through feedback from the employee focus groups and team meetings and risk assessments, there was a significant risk to lone working in this situation. The company introduced a policy for Field Managers to interview potential couriers in public places and giving them an allowance to buy a drink etc. Hermes' head office was relocated three years ago and was designed to give employees maximum comfort, from the ergonomically designed chairs and desks, to a subsidised restaurant. The depot network is also constantly being upgraded so that employees across the business have better working conditions. i.e. more space, parking, light, rest areas and meeting rooms.
Hermes offer a selection of bonus schemes and benefits for different grades. One particularly effective way is for their senior managers and middle managers. The company offer a flexible benefits package that allows them to purchase extra holiday/health insurance etc. Hermes also offer a range of bonus schemes that are very effective. The bonus schemes are designed to motivate employees to save costs as well as improve their service. The bonus is awarded upon achievement of targets and extra bonuses are paid for employees who have consistently performed well throughout the year but are not part of a bonus scheme. Hermes also have an employee recognition scheme called the Hermes Champion Awards. Gift vouchers are awarded to quarterly winners who have been nominated by their colleagues for demonstrating commitment to the business values.
Learn more about the 8 factors of workplace engagement here
On-site gym or subsidised gym memberships
On-site nursery or vouchers
40% of employees with more than 5 years' service
Full family cover
Male : Female: