Quick facts
  • What we do:
    International Payments Provider
  • Year established:
    2004
  • Website:
    http://www.hifx.co.uk
  • UK locations:
    South East
  • Contact
    • Morgan House, Madeira Walk, Windsor, Berkshire, SL4 1EP

About HiFX


What is it like to work for HiFX

Leadership
Leadership
The CEO at Hifx 'walks the floor' every day and takes time to speak to staff and understand how they are getting on within their roles and what challenges they may currently be facing. The CEO, personally leads each staff communciation presentation and takes sigificant time to prepare for these presentations. Their CEO presents in an open/honest manner that is not sugar coated in 'management speak'. He allows people to ask questions without fear and takes time to answer all questions raised, Ensuring any questions not answered in the meeting are answered ASAP after presentations.

Wellbeing
Wellbeing
Hifx expect their management team to spot any cracks in terms of employee well-being and intervene (perhaps with HR support) to assist a struggling employee. Above all, they expect their managers to talk with their employees regularly and be able to spot when there is a problem. They have an Employee Assistance Programme in place with telephone support 24/7 and also access to face to face counselling services. HR are available to steer employees towards this service if required and it is presented to them at induction as well, and details of EAP are also avaialbe on their intranet. They have a great HR team who look for cracks in teams and work proactively with maangers to support team members who may be experience wellbeing problems.

Fair Deal
Fair Deal
Hifx provide incentive linked pay schemes to all employees regardless of job function. Management and support services staff are eligible for a quarterly bonus that is a % of their annual basic salary.Each employee is linked to the performance of the company (or their dept) financial results (top line and/or bottom line) as well as key customer metrics such as NPS (net promoter score - driving customer excellence). Employees are paid against a blend of company metrics dependant on their role. For some involved in IT/technology and payment processing this will be STP (straight-through processing) element of bonus pay (for driving automation and efficient payment services). They then pay some functions (e.g. sales, marketing and management) on customer conversions. Some of the senior management are paid against staff survey results (e.g. senior directors and HR director and HR team). They then pay an element of people's bonus pay linked to personal / team performance (e.g. progress against actions). By having a universal framework for how they pay bonuses, they ensure that everyone from board level to the post-room is aligned to the same objectives and focused on customer service excellence. In addition to bonus/incentive pay, they also recognise star performers (or those people that go beyond the call of duty) and regularly organise fun activities such as go-karting, nights out, trips to special places (e.g. Maclaren racing Head office). Hifx also provide high performers with awards known at HiFX as "ITNs" (interesting to note) with recognition awards given for exceptional behaviour.

Learn more about the 8 factors of workplace engagement here

Benefits:

  • Gym
    Gym

    On-site gym or subsidised gym memberships

  • Childcare
    Childcare

    On-site nursery or vouchers

  • Pensions
    Pensions

    Companies offering a final salary or non-contributory pension scheme

  • Long Service
    Long Service

    40% of employees with more than 5 years' service

  • Maternity
    Maternity

    At least 10 weeks' leave on full pay

Company Statistics

  • UK sites:

    1

  • Staff:

    144

  • Staff Turnover:

    21%

  • Average Age:

    33

  • Earning £35,000+:

    35%

  • Male : Female:

    53% / 47%

Accreditation

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