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HILTON REWARDS 10 employees a year from around the world for their efforts with a $10,000 (£6,200) bonus, plaque and lapel pin celebrating their success. Recent winner Steven Gerrie, a health club manager at the Hilton Aberdeen, who beat almost 1,000 other nominees, was recognised for his “dedication, enthusiasm and diligence” as well as his charity fundraising. Gerrie and his colleagues are proud to work for the hotel group (a 73% positive score).
Last year proved particularly memorable because of the London Olympic Games, when Hilton Hotels UK welcomed guests from all over the globe. Many of the hotels got into the spirit by holding Olympic-themed events, including a sports day at the company’s offices in Watford. Teams are fun to work with (76%) and managers motivate staff to give their best (63%). Bosses also ensure people have the resources they need (72%).
Hilton has more than 100 hotels across Britain and, with another 19 due to open in the next few years, staff feel their job is secure (71%, a result bettered by just 10 other Best Big Companies).
A young workforce —38% are 25 or under and the average age is 29 — benefits from training opportunities available through the Hilton Worldwide University. Its five colleges have more than 2,500 courses delivered in a variety of ways, including e-learning, and employees say their job is good for their growth (73%) and the training in their role is a benefit to them personally (66%).
On average, team members say they work 25 hours a week, while managers do 40 and senior bosses 39. Food and beverage assistants work 39 hours a week and are paid £13,000 on average and 47% of employees receive £7,500 or less, although about 40% of workers are part-time.
Staff do not feel under so much pressure they can’t concentrate (67%) and believe work deadlines are realistic (61%). Hotel gyms and spas are open to employees and they can get personal training and nutritional advice.
A total of 2,500 staff — a fifth of Hilton’s UK workforce — undertook charity activities in work time in the last year. Employees from the European headquarters in Watford renovated a children’s centre and residential home for people with learning disabilities, while in Birmingham they spruced up the Walkers Heath Park. Hilton encourages charitable activities (75%), say staff.
One of the major challenges Hilton face as a company, where most Team Members are not desk based, is communicating effectively with staff through other channels other than email. To help address this issue they developed Team Tube which enables them to increase the frequency and relevancy of comunication in their hotels. This includes the creation of monthly video footage by a member of the senior team, communicating their coroporate strategy and latest developments. This is then played in staff areas and staff meetings and provides an effective way for the senior team to engage with staff across multiple locations. Feedback surveys have been carried out to help refine the process and to ensure the content is relevant and useful.
By leveraging the best thinking and learning programmes from across their organisation, Hilton seek to share knowledge with their Team Members to improve delivery efficiency, cost effectiveness, personal development and promote best practices. Hilton Worldwide University (HWU) allows them to bring together all of their learning and effectively share it across their enterprise. HWU has been identified by a separate and distinct icon, signifying learning across the company. Hilton deliver curriculum through five colleges, which have all been assigned an executive sponsor and work with a learning council to help develop the curriculum for their section. The five colleges collectively offer more than 2,500 courses that are delivered in a variety of ways including classroom training, e-learning, webinars, e-books, live and taped programmes such as “Leaders Teaching Leaders” and “Lunch and Learns,” articles, recommendations for on-the-job development experiences, social learning and apps.
Hilton Worldwide sees the Wellbeing of all employees as important and encourages Healthy lifestyle. This is promoted through highlighting healthy options for physical activities as well as the healthy options both in nutritional and general health. Hilton's Living Well Gymnasiums and Spas are available to all employees and they have the opportunity to attain advice on personal training and nutritional guidelines and can be safely monitored. The company, also through all their community and charitable work, promote external activities and challenges that enhance individuals physical well being, for example their ‘Around the World in a day’ annual charity event challenges employees to cover as much mileage as possible by walking, running, cycling, swimming, rowing etc. With the community and charity involvement this creates an incredibly fun and rewarding day for so many in their achievements whilst also raising money for charities worldwide.
Learn more about the 8 factors of workplace engagement here
At least 33% of senior managers are women
On-site gym or subsidised gym memberships
10% of staff undertake charitable activities during business hours
On-site nursery or vouchers
Companies offering a final salary or non-contributory pension scheme
Full family cover
Male : Female: