About Hospice Isle of Man

Offer training, organise regular updates, regular one to one meetings. Attend educational events and provide teaching. They also carry out appraisals. Debriefing sessions are offered. One to one counselling is available and access to complementary therapies. During Children's Hospice week managers work closely with clinical teams to ensure that communication and planning all events include everyone involved so that e.g. corporate supporters alreday working with fundraising are not approached seperately and that any advertising was conveying the Hospice message.

Hospice Isle of Man views learning and development as a vital part of its service provision. A life – limiting illness affects the body, the mind, the spirit, the social wellbeing, the family, and the care team. They strive to improve the skills, knowledge and attitudes of staff in all of these areas through the commitment to the theory of lifelong learning for all and work to continuously improve the quality of the services they provide. As well as providing courses internally for their staff and volunteers, they aspire to fulfil palliative care learning needs of those working in other health care settings. All staff have appraisals and this is an opportunity for them to identify training needs. Nursing staff have been supported to undertake degree qualification so that they have same qualification as new graduate nurses. This gives them the opportunity to apply for more senior positions when they arise. Everyone is actively encouraged to attend training in-house and elsewhere, they run communication skills courses, workshops related to palliative care and feedback sessions from international conferences as well as bespoke management training and mindfulness courses. This year staff have completed certificate in education, leadership and management courses, masters, counselling courses, advanced symptom management courses, palliative care conferences as well as fundraising and volunteering conferences in the UK.

An in-house meeting is held once a month which is attended by each head of department or deputy. At the meeting the team brief is disseminated, this conatins all current news and inforamation cascaded from the Board and Committee meetings. The team brief consists of sections such as policy, progress, people, patient care, finance and fundraising. It is the responsibility of each manager to cascade the information to individual teams. In addition an open forum is held quarterly which all staff and volunteers come and have their say.