Quick facts
  • What we do:
    Hotel conference venues
  • Year established:
    1991
  • Website:
    http://www.welcometoimago.co.uk
  • UK locations:
    East Midlands
  • Contact
    • c/o Burleigh Court, Loughborough University, Loughborough, Leicestershire, LE11 3TD

About imago


What is it like to work for imago

Wellbeing
Wellbeing
imago take a keen interest in staff health and wellbeing and also make a point of closely monitoring and managing staff sickness and absence in order to help identify and pro-actively manage staff health and wellbeing issues. This is done primarily through ‘return to work’ interviews which are conducted by the head of department. Last year 59 employees did not have a single day off work and they were each rewarded with an additional days holiday for their achievement. In 2013/14 sickness/absence equated to an average of 3.7 days per employee, the previous year was 4.9 days, the national average is 7.6 days and imago are keen to reduce this figure to 3.5 in 2014/15. They offer a number of benefits and activities to staff to help promote health and wellbeing in the workplace. They also provide literature and information to ensure that they help to educate and improve staff awareness to the benefits of leading a healthy lifestyle. They have company policies for work life balance, health and wellbeing, occupational stress and sickness/absence.
My Team
My Team
Through customer feedback imago realised the customer journey could be enhanced by improving the effectiveness of the processes and relations between their sales and operations functions. In order to address this, they invited the lead from each customer ‘touch point', 14 in total, to a meeting, dinner and overnight stay at Burleigh Court, their four star hotel. One of the main topics for discussion focused on identifying areas for improvement, especially in terms of communication and understanding, between the various teams involved in the customer journey. This company wide team building exercise served to bring all the appropriate people together in a positive, non-confrontational environment and gave them the opportunity to consider issues with their colleagues in the wider team, to air concerns and to discuss imaginative solutions. The event was a huge success. People began to view issues from a different angle and to understand the impact of their role on other teams. In particular, they gained a better understanding of how customers experienced the journey through their organisation. They began to think more as a whole team working together to improve the customer experience, rather than working in isolated units where they didn’t always have the opportunity to engage with other teams or understand the impact of their roles on others. Using the outcomes of this team building exercise, this work has been used to remodel the processes and teams to improve the customer experience which will also increase staff engagement and motivation and ultimately company success.
Giving Something Back
Giving Something Back
imago are involved with 'Business in the Community' - Princes Trust and use a 'Business Connector' to help develop and direct their local community activities/plan.  They are active in an award winning 'Bridge to Work' Scheme through Loughborough College which works to improve the employment prospects of local students by bringing together schools, colleges and employers. imago are involved with both the steering group and employers forum. They have introduced their own 'Apprenticeship Programme' this year and currently provide employment to eight young adults. Each employee is doing an NVQ qualification through Loughborough College. They are currently working with three charity groups two of which are based in the local community. Along with fundraising and cash donations they offer skills volunteering, donate lost property/equipment and provide facilities for off-site meetings/activities.  They have sponsored the Leicestershire and Rutland Oldest Athlete Awards for two years and recently hosted their annual celebration event/awards ceremony.   

Learn more about the 8 factors of workplace engagement here

Benefits:

  • Women
    Women

    At least 40% of senior managers are women

  • Holidays
    Holidays

    Companies offering a minimum of 25 days annual leave

  • Gym
    Gym

    On-site gym or subsidised gym memberships

  • Childcare
    Childcare

    On-site nursery or vouchers

  • Pensions
    Pensions

    Companies offering a final salary, non-contributory pension scheme or one in which the employer puts in at least three times

Company Statistics

  • UK sites:

    1

  • Staff:

    180

  • Staff Turnover:

    26%

  • Male : Female:

    38% / 62%

  • Average Age:

    39

  • Earning £35,000+:

    4%

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