About ITC Luxury Travel

Following feedback from staff wanting support on how to build resilience by managing pressure points during peak trading periods, ITC provided for the first time a programme called “How to reduce stress and create calm”. A four week programme which introduced staff to meditation and how to elicit the relaxation response. This programme educated on the science behind how their bodies function under pressure, the benefits from regular practice of eliciting the relaxation response and sessions to allow staff to learn and experience for themselves some of the techniques to achieve it. The techniques taught were progressive muscle relaxation, meditation, deep yogic breathing, creative visualisation; relaxation hand outs with the science information and written instruction for ongoing personal practice were provided and will continue to be shared with any new staff that join. In addition, ITC have provided spa days where staff receive complimentary reflexology, Indian head or back massages at the office, supplied by a local spa who also offers ITC staff reduced rates for personal treatments. Every department received a “health a their desk” check and guidance, as well as being able to join and enjoy a running club, a lunch time walking club, evening yoga classes and refresher updates and written notes on previous workshops on nutrition, sleep and exercise. Every wellbeing workshop or programme captures hand outs that staff can collate into the wellbeing section of “The ITC Success Principles” folder for future referral.

Each year ITC hold a staff party at the end of their financial year and as this year they were celebrating their 40th year, they celebrated in style. ITC paid to transport all their staff to a sailing club on the beach and hosted a Caribbean themed beach party with a live steel band, hog roast, surfboard simulator, authentic rum punch, volleyball and limbo dancing. All food and drink were paid for. As a result of the success of this year’s sailing party they have, as a company, committed to next year hosting 'dash for a splash' as a thank you to all of their staff which will be held abroad.

Raving Fans is the most effective and significant process in place for engaging staff in giving and receiving feedback and implementing changes that they would like. The process itself has been changed and adapted based on direct feedback from staff using it to now be a fun, creative, easy and effective feedback and action too. The achievements from Raving Fans are numerous, invaluable and include increased inter-departmental communication, praise and thanks for support, constructive feedback to each other and action taken to improve working practices and processes. Raving Fans has given everyone across the business a voice, the opportunity to listen and to take pro-active action based on feedback from their colleagues, in return to give constructive feedback and praise, creating a win/win for everyone in the company and a much greater sense of team spirit. In addition, there is a bright ideas email address with several managers as recipients. Staff members can email ideas and suggestions at any time, which is reviewed monthly by the senior management team where financial support is required. Where there is no financial approval required managers empower and encourage the ideas and suggestions to be actioned.