About Revolution Bars Group PLC

RBG have an internal structured development programme called ‘My career portfolio’ (MCP), which allows Managers to have a clear path of development from Supervisor to General Manager. The company also run an internal management training Academy that has a set development programme, giving trainee Managers exposure to all key areas of the business, including but not limited to stock management, payroll management, finance, food safety and kitchen management and recruitment. Each Manager on the Academy is appointed a mentor, a Senior General Manager who has subsequently attended a bespoke internally ran mentor training course. The MCP process requires each Manager to have monthly review meetings with their General Managers to identify successes and challenges they have faced that month and to measure their performance in their role against their key performance indicators. Each Manager will also receive an annual appraisal, which is measured against company competencies and aims to identify what behaviours each Manager demonstrates to work in line with these.

RBG are very proud of their blended learning approach. Their employees, staff and management alike receive training through a number of channels, including workshops, on the job training, e-learning, role specific workbooks, conferences, bespoke development plans, apprenticeship schemes and more formal modular training programmes. Many of the teams have little or no work experience when they join RBG, so with this in mind the company have developed the ACE (Amazing Customer Experience) training programme, which helps them with the skills and knowledge they need to be successful. It offers interactive e-learning modules that cover a range of topics, from Health and Safety and Cocktail Spec tests to Hospitality training. One of the most exciting developments over the last 12 months has been the launch of role specific modular training programmes. Every management role in the company is now eligible to attend a 4-6 months modular training programme that supports the development of their management skills. The learning objectives of these programmes are not bar related and help Managers develop personal skills in coaching, time management, communication methods, effective feedback tools and even delegation.

This year RBG’s have started using vlogs to communicate certain key initiatives within the business; however they’re not your standard video blog because of the team demographic, so the company had to work on making them really engaging through new artwork, latest soundtracks and having strong clear messages throughout. A recent example was sent out for RBG’s General Managers to communicate with their teams during team meetings. The vlog was watched 400 times, so the company know each site watched the vlog on average 6 times, demonstrating a strong level of engagement and interaction at site level to help cascade information throughout the business.