Quick facts
  • What we do:
    ICT Shared Services
  • Website:
  • UK locations:
    Northern Ireland
  • Contact
    • IS Shared Services & Strategy, Craigantlet Buildings, Stoney Road, Belfast, BT4 3SX

About ESS, IS Shared Services & Strategy

What is it like to work for ESS, IS Shared Services & Strategy

My Manager
My Manager
Managers receive resources, information and support from their line-managers.They have access to named HR business partners who provide advice and guidance on HR related issues, Learning and Development interventions etc. All staff including managers have access to the Well Programme - which incorporates support, education and information on a wide range of health and wellbeing issues. Management champion the strategic importance of people development by building a strong culture of continuous learning through a range of interventions.  The programme covers Leadership, Change, Coaching, Delivering Results through Teams and Communication in the context of ICT delivery.  Two managers have completed the Master of Science in Innovation Management in the Public Service and two are in the process of completing it. Managers develop skills and knowledge required to implement successful transformational in the public sector. 
The Teleworking Scheme has enhanced work life balance and welfare of staff, giving them greater flexibility in how they organise their working lives and balance the demands of their career with their domestic responsibilities and personal wellbeing. Staff take part in the annual 'Step Challenge' each year and have to achieve 10,000 steps a day. This is a lot of walking/running to do. If you don't achieve 10,000 steps each day you forfeit £1. Total forfeits are donated towards our charity.
Fair Deal
Fair Deal
This is an example where staff can receive a tangible reward for providing an excellent service. All compliments received in writing or through the monthly surveys are logged on the IS Shared Services & Strategy Compliments Register. Every year a draw is held from names of staff on the Register, and the winners are rewarded with a prize donated by the Director. Other examples of how they reward staff are by bringing staff to the NICS ICT yearly Conference. The Director personally sends a thank you card/email to any team or individual staff member who has received a compliment from a customer either by providing exceptional customer service or the achievement of a successful project.  Staff are also rewarded by seeing their suggestions for service and business improvement being taken forward, through the Service Improvement Register. There is also a Bonus Scheme in place.

Learn more about the 8 factors of workplace engagement here


  • Gym

    Companies offering free gym/ sports facilities or subsidised gym memberships with at least 50% of employees taking this up

  • Pensions

    Companies offering a final salary, non-contributory pension scheme or one in which the employer puts in at least three times

  • Long Service
    Long Service

    50% of employees with more than 5 years' service

  • Maternity

    At least 10 weeks’ full pay or generous alternative

  • Development

    Non work related training supported

  • Family Friendly
    Family Friendly

    School hours contracts offered to staff

Company Statistics

  • Earning £35,000+:


  • UK sites:


  • Staff Turnover:


  • Staff:


  • Average Age:


  • Male : Female:

    74% / 26%


Want to get on the list or be accredited?

Start your engagement journey today and find out what you need to do to earn a Best Companies accreditation or a place on the Best Companies lists.