Quick facts
  • What we do:
    Food retailer
  • Year established:
  • Website:
  • Contact
    • High Holborn House, 52 - 54 High Holborn, Brownlow Street Entrance, London, WC1V 6RL

About Itsu

What is it like to work for Itsu

My Manager
My Manager
itsu have launched two Leadership Programmes this year for their emerging Leaders and Senior Leaders. An important element is a personalised learning plan for Managers, as this encourages ownership. The company ran a 360 based on the judgement-drive-influence model and each individual was given one to one feedback from the report. They were then asked to present their strengths, opportunities and how they were going to work on them, which has informed their personalised learning path. They will continue to be supported in their development through mentoring and coaching from their Line Manager. All Managers have a twice yearly performance review, which looks at their results and behaviours against itsu’s current values. Shop Managers are measured in a champions league format which measures their KPI's. If they are under delivering they are performance managed throughout the year. Those that are meeting expectations will be in line for promotion. As well as this Head Office Managers are measured by personalised KPI's specific to their job role.
Personal Growth
Personal Growth
itsu recently achieved City and Guilds accreditation for their Fish Cutter Pro's. Depending on the standard of their fish cutting ability, Managers have the authority to increase their level of pay. This was implemented to drive high standards and an option of a career path in this specialty. All of the company’s Fish Cutter Pro's attend a master class to make sure they have exceptional skills and they will all now receive a City and Guilds certificate. To launch this initiative, the company created a teaser campaign and a competition. Their best Fish Cutter Pros were invited to head office where they demonstrated their skills through quarter and semi-finals. They got this down to the top three, who were invited on stage at the Quarter brief. The winner won an amazing trip to New York. They have also developed two innovative high potential programmes for their senior and emerging leaders. Both have been put through an assessment process that encourages ownership and enables itsu to build personalised learning plans within the company. 
Fair Deal
Fair Deal
When a customer contacts itsu to give brilliant feedback on one of the colleagues in their shops, a member of the Executive Team goes out to that shop to present a custom made Tiffany butterfly charm to them. This is really celebrated throughout the business and photos of these Executive visits are put within the quarterly its-us magazine, which is given to every colleague at itsu.

Learn more about the 8 factors of workplace engagement here


  • Women

    At least 40% of senior managers are women

  • Gym

    companies offering either free gym/ sports facilities or offering subsidised gym membership for all employees

Company Statistics

  • Staff:


  • Average Age:


  • Earning £35,000+:


  • Male : Female:

    44% / 56%

  • UK sites:


  • Staff Turnover:



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