Quick facts
  • What we do:
    Outsourced contact centre services provider
  • Year established:
    1997
  • Website:
    http://www.jaywing.com
  • Contact
    • Albert Works, Sidney Street, Sheffield, South Yorkshire, S1 4RG

About Jaywing Contact

As part of Jaywing PLC, Jaywing Contact provide outsourced contact-centre services to clients across sectors that include financial services, logistics and automotive.

Established in 1997, Jaywing Contact’s contact centre has always stayed ahead of the game in linking outbound telemarketing with other marketing activity. This provides enhanced targeting for their clients.

Today, the contact centre team in Swindon under Managing Director Chris Hancock positions brands to succeed. They look after customer issues, shaping their experiences and creating greater value.

The company has developed its capabilities and offers clients a wide range of propositions that include outsourced customer servicing, customer research and B2C telemarketing.

Working at Jaywing Contact, achievement is shared and recognised using a ‘People Celebration Roadmap’, this includes balloons on desks for successful staff. Movers and shakers are invited to a fizz-and-canapés reception with Chris and after two years, staff get invited to a loyalty lunch.


What is it like to work for Jaywing Contact

Leadership
Leadership
Managing Director Chris Hancock makes himself available to speak to any individual, an approach he encourages his management team to support. In case some individuals aren’t confident in approaching Chris at his desk, each Friday he takes a walk around the contact centre floor to speak with employees.
My Team
My Team
In the past twelve months, Jaywing developed a People Celebration roadmap to ensure achievements are recognised and shared. This includes having a monthly balloon display on desks for anyone who has moved through their salary framework or passed probation.
Giving Something Back
Giving Something Back
The organisation partners with Involve, Swindon and has completed two community projects. One included volunteering at a local school, where the team helped to get the school clean and tidy at the end of one term and ready for the next.

Learn more about the 8 factors of workplace engagement here

Benefits:

  • Charity Activities
    Charity Activities

    At least 20% of staff are known to undertake charitable activities during business hours without incurring financial loss

Company Statistics

  • Staff:

    221

  • Staff Turnover:

    28%

  • Average Age:

    32

  • Male : Female:

    38% / 62%

  • UK sites:

    5

  • Earning £35,000+:

    5%

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