Quick facts
  • What we do:
    Outsourced contact centre services provider
  • Year established:
    2013
  • Website:
    http://www.jaywing.com
  • Contact
    • Albert Works , Sidney Street, Sheffield, South Yorkshire , S1 4RG

About Jaywing Contact

As part of Jaywing PLC, Jaywing Contact provide outsourced contact-centre services to clients across sectors that include financial services, logistics and automotive.

Established in 1991, Jaywing Contact’s contact centre has always stayed ahead of the game in linking outbound telemarketing with other marketing activity. This provides enhanced targeting for their clients.

Today, the 250-strong contact centre team in Swindon under Managing Director Chris Hancock positions brands to succeed. They look after customer issues, shaping their experiences and creating greater value.

The company has developed its capabilities and offers clients a wide range of propositions that include outsourced customer servicing, customer research and B2C telemarketing.

Working at Jaywing Contact, achievement is shared and recognised using a ‘People Celebration Roadmap’, this includes balloons on desks for successful staff. Movers and shakers are invited to a fizz-and-canapés reception with Chris and after two years, staff get invited to a loyalty lunch.


What is it like to work for Jaywing Contact

My Manager
My Manager
At informal lunch sessions, employees share best practice and discuss challenges - this allows employees to learn from each other. Jaywing Contact also run shadowing and training sessions covering leadership and management development, and allocate ambitious employees a mentor to support development.
Wellbeing
Wellbeing
Jaywing Contact offer flexible working hours to employees and their location next to a lake in Swindon offers fresh air in pleasant, peaceful surroundings. They also offer subsidised sports activities through the Jaywing Rewards programme.
My Team
My Team
There’s a loyalty lunch for colleagues in the business for two years at an off-site venue, and a prestigious long service dinner to celebrate five years with the company. All long-service employees get an expenses-paid night out to thank them for their dedication.

Learn more about the 8 factors of workplace engagement here

Benefits:

  • Charity Activities
    Charity Activities

    At least 20% of staff are known to undertake charitable activities during business hours without incurring financial loss

  • Women
    Women

    At least 40% of senior managers are women

  • Family Friendly
    Family Friendly

    School hours contracts offered to staff

Company Statistics

  • Staff:

    171

  • Average Age:

    33

  • Male : Female:

    35% / 65%

  • Staff Turnover:

    41%

  • UK sites:

    5

  • Earning £35,000+:

    6%

Regional Engagement

In the press

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