Quick facts
  • What we do:
    Kitchenware and Homeware Retailer
  • Year established:
  • Website:
  • Contact
    • Lakeland

About Lakeland

Founded in 1964, Lakeland has been supplying kitchenware and home solutions for over 50 years. Their dedication to delivering high quality products — and to customer satisfaction — has seen Lakeland become one of the leading kitchenware companies in the UK.

With its head office in Windermere, 68 stores nationwide and further stores trading internationally, Lakeland employes around 1430 people. They hold monthly information and consultation meetings with representatives from all areas of the business in attendance.

Lakeland also have a store buddy scheme which connects directors and store managers — making sure the leadership knows exactly what is going on in the business. CEO Catherine Nunn regularly visits the stores and the distribution centre, and occasionally works shifts in both. But when it comes to engaging with the workforce, she always delivers a personal touch. Greeting cards signed by all the company directors are sent to employees who have undergone major life events.

What is it like to work for Lakeland

Lakeland offers an employee assistance programme through which staff can take part in wellbeing assessments and receive advice on physical and mental health as well as counselling if necessary. Cancercare also come into the business to talk about the services they provide to individuals and families affected by cancer.
My Team
My Team
They hold listening sessions across the business. Led by a director and open to all company employees, these events provide the workforce with an opportunity to give feedback to the management. Lakeland also host Christmas parties, both locally and at their company headquarters, and summer BBQs — where the entire team take part in fun activities such as kayaking. 
Fair Deal
Fair Deal
As well as offering their employees benefits such as profit related pay and staff discounts, Lakeland also award Sam’s Trophy. Named after one of the company owners, the prize is given to those employees who best demonstrate Lakeland’s values and provide excellent customer service throughout the year.

Learn more about the 8 factors of workplace engagement here


  • Gym

    companies offering either free gym/ sports facilities or offering subsidised gym membership for all employees

  • Long Service
    Long Service

    50% of employees with more than 5 years' service

  • Profit Related Payment
    Profit Related Payment

    Companies offering profit related pay to all employees

  • Development

    Companies who provide support for non-work related training

  • Family Friendly
    Family Friendly

    School hours contracts offered to staff

Company Statistics

  • Staff:


  • Male : Female:

    19% / 81%

  • Staff Turnover:


  • Earning £35,000+:


  • Average Age:


  • UK sites:



Want to get on the list or be accredited?

Start your engagement journey today and find out what you need to do to earn a Best Companies accreditation or a place on the Best Companies lists.