About Loop Customer Management

Loop Customer Management is a customer service provider to it's sister company, Yorkshire Water. The organisation launched in 2000 with the purpose to deliver great customer services to all Yorkshire Water customers.

Today, the organisation take pride in their award-winning specialised service to their most vulnerable customers - listening to their concerns and providing advice on the best solutions for them.

Loop Customer Management is referred to as a being a 'family' and visitors often comment on how friendly and welcoming they truly are.

Like all family's, Loop Customer Management make sure to look after one another. The organisation place the upmost importance on employee wellbeing and have a dedicated team to support employees for both their physical and mental health inside and outside the workplace.

What is it like to work for Loop Customer Management

My Manager

81% of staff agreed:

My manager cares about me as an individual

Loop's management development programme is a roadmap of learning programmes linked together as a suite of events and delivered in a blended approach through classroom and e-learning events.

81% of staff agreed:

My manager cares about me as an individual

Wellbeing

68% of staff agreed:

I am happy with the balance between my work and home life

All Managers and Team Leaders at Loop have successfully completed a 2-day Mental Health First Aid training course. They have colleagues who attend regular training and workshops on a quarterly basis to enable them to assist colleagues in the workplace.

68% of staff agreed:

I am happy with the balance between my work and home life

Giving Something Back

91% of staff agreed:

My organisation encourages charitable activities

LED energy efficient lighting is seen throughout the company which mimics daylight and has improved the working conditions for employees immensely, while also ensures a reduction in electricity costs.

91% of staff agreed:

My organisation encourages charitable activities

Learn more about the 8 factors of workplace engagement here

Benefits:

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%
Long Service

40% of employees have more than 5 years' service
Maternity

At least 10 weeks’ full pay or generous alternative