Quick facts
  • What we do:
    Visitor Attraction Operator
  • Year established:
  • Website:
  • Contact
    • Merlin Entertainments, 3 Market Close, Poole, Dorset, BH15 1NQ

About Merlin Entertainments plc

What is it like to work for Merlin Entertainments plc

My Team
My Team
Merlin run various team building events throughout the year, but the highlight on the Merlin Events Calendar is the annual Cricket Day hosted by the company’s very own children’s charity Merlin's Magic Wand (MMW) at Chessington World of Adventures Resort (CWOAR). In its 7th year, this event brings together Merlin employees from the company’s attractions all over the UK for a day full of fun, food and cricket! Four cricket teams from Merlin take on four teams representing their sponsors and business partners in a titanic battle to take home the coveted trophy, fondly nicknamed ‘the Plastic Plate’. Umpires are dressed in ‘inappropriate costume’ and spectators cheer on their favourite teams. The local CWOAR team also puts on an amazing spread of food and drink throughout the day to keep the teams fuelled for all the games of cricket played. As well as a great opportunity to build great team relationships both within employees own team but also with those from other attractions, it's an amazing fundraising opportunity for Merlin employees to ensure even more children will be able to enjoy magical and life-changing spaces. MMW creates hospitals and schools for those with special needs. This year they have raised a staggering £22,000 thanks to the generous contribution and excellent support from all of Merlin’s teams, volunteers and suppliers.
Giving Something Back
Giving Something Back
The company’s own charity Merlin's Magic Wand provides opportunities for employees to raise money to make a difference to seriously ill, disabled and disadvantaged children. By providing tickets and financial support in the form of travel grants, Merlin’s Magic Wand aims to ensure that these children can enjoy a magical day with friends and family at the attractions. In 2016, Merlin have already provided 13,751 free tickets and given £10,000 in travel grants to support travel costs. In January 2016, Merlin launched a new sensory room at the Children's Hospital in Brighton, with up-to-date equipment and an underwater sensory experience. Over 47,000 children pass through hospital every year and will benefit from the calming therapeutic environment whilst being distracted from the clinical surroundings and medical condition. The company also work with key organisations supporting young people who may have difficulty getting employment. One example of this is the Alton Towers Resort has joined forces with The Prince's Trust to deliver the "Get into Customer Service" programme, supporting young people to acquire vital employment skills. Over three years Merlin have had 40 people completing the programme.
My Company
My Company
Merlin’s mission, values and vision are a way of life for everyone in the company. Delivering memorable experiences is at the heart of what they do and their values are reflective of how Merlin employees at all levels work towards delivering those experiences to their customers. Consistency of message and regular reinforcement is given to employees to ensure everyone is working to the same goals. Key points are regularly reinforced by daily team huddles for operational teams, regular team briefs and also through the global quarterly newsletter. The ‘Merlin Way Film Competition’ is a great way of keeping the Merlin Way front and centre for staff, as every year they get an opportunity to make a short film that brings to life how they and their team live and breathe the ‘Merlin Way’. The company are now in their fourth year of running this competition and the response has been fabulous, with over 100 entries globally each year.

Learn more about the 8 factors of workplace engagement here


  • Charity Activities
    Charity Activities

    At least 20% of staff are known to undertake charitable activities during business hours without incurring financial loss

  • Pensions

    Companies offering a final salary, non-contributory pension scheme or one in which the employer puts in at least three times

  • Maternity

    At least 10 weeks’ full pay or generous alternative

  • Profit Related Payment
    Profit Related Payment

    Companies offering profit related pay to all employees

  • Family Friendly
    Family Friendly

    School hours contracts offered to staff

Company Statistics

  • Earning £35,000+:


  • Staff Turnover:


  • UK sites:


  • Average Age:


  • Staff:


  • Male : Female:

    51% / 49%


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